Administrative Support Specialist

Are you organized detail-oriented and passionate about supporting others in a healthcare setting

Join our team as a Full Time Administrative Support Specialist for our Caribou Outpatient Office and play a key role in creating a welcoming efficient and client-centered environment.

The Administrative Support Specialist provides essential administrative support to clinical staff helping ensure the smooth day-to-day operations of outpatient services. This role is highly collaborative and client-facing requiring strong communication skills organization and a commitment to delivering a positive experience for all individuals served.

• Serve as the first point of contact for clients and visitors
• Complete administrative portions of client intakes and set up electronic records
• Schedule appointments and send reminders
• Collect payments and establish payment agreements

• Maintain daily deposits and money controls
• Verify insurance and track authorizations
• Collaborate with billing teams to resolve discrepancies

• Maintain and update electronic service records (ESR)
• Scan and manage documentation
• Handle record requests and maintain file organization

• Answer phones and route calls appropriately
• Order and maintain office supplies
• Coordinate with IT for equipment and troubleshooting
• Process mail and provide clerical support (copying scanning faxing)

• Assist with staff onboarding and training
• Provide support to satellite offices as needed
• Act as a resource on policies and procedures

• Strong organizational and multitasking skills
• Ability to work both independently and as part of a team
• Excellent communication and customer service skills
• Comfort working with confidential information
• Ability to interact professionally with clients staff and the public

• Office-based professional environment
• Schedule may vary based on agency needs
• Overtime may be required

• Ability to sit stand and move throughout the day
• Use of standard office equipment
• Occasional lifting up to 10 lbs

• Be part of a mission-driven organization supporting mental health and community wellness
• Work in a collaborative supportive environment
• Make a meaningful impact in the lives of others every day

If youre looking for a role where organization meets purpose wed love to hear from you.

QUALIFICATIONS

• This position required a High School diploma or equivalent.
• Basic courses in business/secretarial areas.
• Good-to-excellent working knowledge of general office procedures to maintain efficient support services.