Administrative Supervisor

PURPOSE: The Jewish Boards Community Care Management programs provide compassionate high quality evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent person-centered approach to help individuals and their families develop skills and resources to improve overall functioning to instill hope and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. Care Management is a service that helps adults with chronic illnesses get and use the medical social and community services they need to stay healthy. Care Coordinators help members figure out and take the actions needed to get and stay healthy-making it to appointments sticking to a medication schedule and accessing OVERVIEW: The Administrative Supervisor leads the Care Management team and is responsible for ensuring day-to-day operation of the program under the supervision of the Director of Care Management. The Administrative Supervisor provides administrative and clinical supervision to the Care Management program team including Supervisor(s) Care Coordinators and/or Case Assistants (Peer Specialists) as well as consulting Nursing and Psychiatric team members. As needed Administrative Supervisors are also expected to perform the duties of Care Coordinators including but not limited to coordination of services for an assigned caseload of enrollees. As this is an evolving program additional responsibilities will be ESSENTIAL FUNCTIONS:A. Programmatic & Administrative:Provide administrative supervision to program staff. Ensure clinical and administrative compliance in all program areas. Monitor service provision referrals and proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor and arrange staff training & development as required and conduct performance in and oversee admission and discharge processes and and improve operations systems effectiveness census and quality impact projects/ and participate in quality assurance activities including Continuous Performance Improvement (CPI) consumer satisfaction surveys and chart reviews and new initiatives and program improvement and follow up on community outreach develop and maintain strong linkage relationships with community service providers and participate in network/coalitions meetings. Participate in and facilitate various interview and hire program staff; process staff termination in accordance with JBFCS Policy & and monitor staff attendance staff and vacation scheduling to ensure proper as back up to the Director or Administrative Supervisor assuming responsibility for operations in his/her administrative duties as assigned.B. Clinical:Provide individual supervision to program direct service to participants as coordinate care for higher risk and co-sign assessments plans and other documentation as and participate in program activities and weekly team meetings briefings and case quality assessments risk management service planning service reviews contact and progress notes. Other clinical duties as assigned.C. Crisis:Provide and supervise crisis intervention Crisis Intervention Incident ReportingCoordinate staff coverage of 24-hour coverageOther duties as COMPETENCIES for the position include:Strong knowledge of serious mental illness and related treatmentsStrong knowledge of recovery and person-centered practiceExhibits strong interpersonal communication and collaborative skills and abilitiesAttends to detail takes appropriate action on constructive feedback and holds staff accountableAble to manage conflict follows standard operating procedures and analyzes situations objectively Liaise initiate and facilitate case conferences meetings among program agency and external stakeholdersUtilizes data to drive and refine practices within team and the program-at-largeEDUCATIONAL/TRAINING REQUIRED:Licensure in a related field of practice (LCSW LMSW LMHC RN NP)Masters degree in Social Work Nursing Public Health or other related social service or health professionExperience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill including those with serious mental illnessFluency in a second language such as Spanish Russian or CreoleEXPERIENCE REQUIRED/LANGUAGE PREFERENCE:Five years experience in providing case management services to people with disabilities (medical psychiatric or cognitive disabilities) or comparable experienceThree years of supervisory experienceCOMPUTER SKILLS REQUIRED: Proficiency in basic and intermediate computer skillsThe ability to maintain statistics using various computer AND MANUAL DEXTERITY:The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programsManual dexterity and hand-eye coordination to conduct significant data entry and record keeping ENVIRONMENT/PHYSICAL EFFORTThe work environment varies from office-based interaction with co-workers and members (70% of the time) to engaging members providers and other constituents in their homes and in other community settings (e.g. hospitals clinics benefit offices) 30% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA the sites to which staff may need to travel may or may not perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook forms laptop mobile hotspot and cell phone weighing up to approximately 10 perform the essential functions of this job the candidate is routinely required to sit (70% of the time) and stand (20% of the time) and travel to and from appointments using varied public and private transportation options (10% of the time).Risks/hazards associated with the position are those which may be encountered travelling around New York City.