Administrative Specialist II

Description:

Work Hours: 7am-3:30pm
No Business expenses will be covered
Small amount of OT possible (1-2 hr)
High School Diploma GED and 1 yr work exp.
Will worker be required to drive a vehicle: Yes
Will worker be required to drive a Duke vehicle: no can drive their own vehicle or ride with someone
What type: if they want to drive a Duke vehicle: Equinox Volt Escape
What percent of driving: Less than 1%

Detailed Job Description
Job Summary
This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and This position is responsible for providing technical analytical and work management support for Distribution Customer Experience & Services. The incumbent working within the parameters of established processes and standards uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety reliability storm restoration and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity

Responsibilities for this position include but are not limited to the following:
Maintains excellent customer service to operations management and customers

Efficiently uses available tools or systems to effectively communicate reliability details to external customers
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved
Facilitates communication between internal and external customers
Reports job status details to appropriate personnel as needed
Monitors various reports to ensure process adherence to achieve customer-related goals
Provides feedback to supervision for coaching opportunities
Maintains knowledge of Engineering and Construction standards compatible units construction prints etc. used in Delivery Operations
Executes customer contracts for Distribution facilities
Audits work performed to ensure customer is billed accurately and timely
Ensures work is scheduled to meet an established timeline
Provides research root cause analysis and resolves customer issues
Processes highway relocation work orders collaborating with project managers and the Department of Transportation
Uses software applications (e.g. Word PowerPoint Excel) to prepare correspondence reports presentations agendas minutes manage calendars or meetings/meeting coordination etc.
Cost Management
Verifies and applies correct general ledger accounting in all work related applications and functions
Adheres to monthly accrual timelines and system entry cutoff dates. Ensures that all invoices on hand are recorded and sent to the appropriate department that processes the accrual
Reconciles work order materials labor and equipment to represent actual field construction
Resolves all errors and prepares construction work orders for close-out in work management system properly reporting units of property to Asset Accounting
Audits reconciles and processes contractor invoices ensuring documentation agrees with pay items contracts are correct and time and equipment charges agree with contractor timesheets
Ensures timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines
Creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skillset
Obtains approvals calculates costs and generates invoices for governmental lighting Department of Transportation highway relocation property damage claims and miscellaneous costs
Reliability
Prepares for and provides emergency restoration support including allocating event assignments to damage assessors and clearing events in outage management tools
Updates storm resource tracking and outage management tools during storm restoration
Supports the execution of specific Delivery Operations reliability programs or processes using appropriate work management applications EE
Engagement/Safety
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development

Basic/Required Qualifications
High School/GED degree
In addition to required degree 1 year related work experience

Desired Qualifications
In addition to desired degree 3 years related work experience

Additional Preferred Qualifications
Possesses a working knowledge of Microsoft Office Software
Possesses a general knowledge of applications used in Delivery Operations
Demonstrates good judgment in decision making
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
Prioritizes work effectively
Supports changing work environments processes and policies
Proficient in system applications used in Delivery Operations
Knowledge of local ordinances permits and inspections
Previous customer service experience


40 hrs per week for life of assignment: Yes

Will they be performing physical labor: No
Will they be required to wear PPE: Yes (safety glasses closed toe shoe gloves)
Office environment
No Hazardous conditions
Lifting as part of duties: Yes maybe 20 lbs. (paper)
Climbing ladders: No
Use machinery: No
Not typical to be driving but up to 40 miles in company car if needed.

Invoicing:
Resp. Center: R865
Operating Unit: FSIN
Project:
Activity:
Process: VEMNTOH
Resource Type: 69100
Account:
Enable Skills-Based Hiring No

Qualification Assessment
Must Have
Education Requirements
Associates Degree
No
Bachelors Degree
No
High School Diploma/GED
Yes
Masters Degree
No

Mob/Demob (relocation Costs) amount
***
Is NERC CIP access required
No
Is nuclear access required
No
Mobility Classification
Onsite teammates