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Administrative Project Coordinator
Job Location:
Job Location:
Santa Clarita, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
26 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- Free uniforms
- Paid time off
- Competitive salary
- Opportunity for advancement
- Training & development
- Tuition assistance
What This Role Is
As the premier Property Restoration experts at Paul Davis we help homeowners and businesses recover after damage from events like water leaks fires mold and stormshandling everything from emergency cleanup to full reconstruction.
When something goes wrong in a home or building its stressful urgent and often confusing. Our job is not just to fix the damagebut to guide our customers through the entire process.
This role is the central hub of that process. You will own the customer journey from first call through project completionensuring every client feels informed supported and confident in choosing Paul Davis.
You will also serve as the internal bridge between all teamsmaintaining office operations and keeping Mitigation Contents Reconstruction and Accounting aligned and moving efficiently.
This role plays a critical part in ensuring jobs are executed efficiently documentation is complete and company performance standards are consistently met.
What Youll Be Responsible For (Job Responsibilities)
Administrative Coordination & Office Support
- Serve as the administrative hub of the office ensuring information documentation and communication flow smoothly throughout the organization
- Answer and direct all inbound office calls professionally and efficiently
- Complete intake file creation and data entry for all new jobs
- Maintain organized digital filing systems job files and office records
- Coordinate office supplies administrative needs and general office organization
- Maintain all employee and subcontractor documentation and personnel records
- Support billing collections and accounts receivable efforts
Customer Service & Communication
- Serve as a primary point of contact for customers throughout the job process
Handle all inbound office calls including leads and new job opportunities
- Educate customers on our services processes and value to help convert leads
- Provide proactive updates to customers to ensure they feel informed and supported
- Handle customer questions concerns and requests with professionalism and urgency
Project & Program Coordination
- Coordinate communication between Mitigation Contents and Reconstruction teams
- Assist with scheduling dispatching and resource coordination
- Proactively monitor job progress to help keep projects moving forward
- Maintain a strong understanding of insurance carrier requirements TPA guidelines and service level agreements (SLAs)
- Support program compliance documentation requirements and scorecard performance across insurance and TPA programs
- Assist in maintaining accurate job documentation required for approvals billing and payment
What Success Looks Like
- Phones are answered professionally customers receive timely responses and important information is routed accurately
- Job files documentation and records are correctly organized and maintained
- Customers feel informed supported and confident throughout the process
- Strong communication exists between internal teams and customers
- Jobs move smoothly between departments with minimal communication gaps
- Insurance carrier program and TPA requirements are completed accurately
- The office runs efficiently administrative tasks are completed consistently and team members can rely on you for support
- Increased success rate and attachment rate on inbound job opportunities
- High compliance scorecards are maintained across TPA and insurance programs
Who You Are (Qualifications)
- Experienced in administrative customer service or similar support roles
- Professional personable and comfortable speaking with customers vendors and team members throughout the day
- Highly organized with strong attention to detail and follow-through
- Dependable and reliable. You are prepared to complete tasks accurately and timely
- Strong communicator with excellent phone etiquette and written communication skills
- Able to learn new software systems and processes quickly and retain training effectively
- Comfortable managing multiple priorities in a fast-paced environment
- Naturally proactive and willing to take initiative when problems arise
- Customer-focused with a positive service-oriented attitude
- Tech-capable and proficient with Microsoft Office and web-based software systems
Preferred Qualifications
- Experience in construction restoration or similar service-based industries
- Experience coordinating schedules projects or service work
- Experience working with insurance carriers TPAs or compliance-driven environments
Preferred Qualifications
- Experience in construction restoration property management insurance or similar service-based industries
- Experience coordinating schedules projects or service work
- Experience working with insurance carriers TPAs or compliance-driven environments
Why Join Us
At Paul Davis we help people rebuild their homes and properties after disasters causing water wind or fire damageand we take that responsibility seriously.
Youll be part of a team that:
- Values ownership accountability and growth
- Invests in people not just roles
- Is building something scalable and best-in-class
This is not just an admin roleits a career path into operations project management or leadership.
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Paid Holidays Vacation and Sick time
- Paid training and development
- Clear growth path within the organization
- Exciting team culture and strong leadership support
Compensation: $28.00 per hour
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
About Company
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
