Administrative Program Manager 1 (Correspondence Processing Unit)
Job Location:
Baton Rouge, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- About this Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical preventive and rehabilitative services for all residents of the State of Louisiana.
Learn more about the Louisiana Department of Health
Make a statewide impact on Louisianas Medicaid and LaCHIP programs! This leadership opportunity directs the daily operations of the Correspondence Processing Unit ensuring the accurate and timely processing of critical member communications that support enrollment and retention for thousands of Louisiana residents. Leading a dedicated team of classified and contract staff youll play a key role in improving customer service driving operational excellence and supporting access to essential healthcare coverage across the state. If you are a motivated leader with strong operational and team management skills we encourage you to apply.
An ideal candidate should possess the following competencies:
Driving Results: The ability to set and pursue goals maintain focus amid competing demands and deliver results.
Making Accurate Judgments: The ability to assess options weigh risks and make sound decisions using available information and logical reasoning.
Thinking Critically: The ability to analyze information objectively identify connections across sources and form logical well supported conclusions.
Acting Decisively: The ability to make timely confident decisions using sound reason.
Communicating Effectively: The ability to convey information ideas and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
Leading Effective Teams: The ability to build guide and motivate teams to achieve goals through collaboration accountability and shared purpose.
Managing Conflict: The ability to recognize address and resolve disagreements constructively while preserving relationships and promoting mutual understanding.
Managing Time: The ability to prioritize tasks meet deadlines and allocate time to ensure timely completion of work goals.
Solving Problems: The ability to identify root causes analyze relevant data and apply practical or innovative solutions to challenges.- Minimum Qualifications
- Three years of experience in administrative services; OR
Six years of full-time work experience in any field; OR
A bachelors degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. - Job Specification
- The official job specifications for this role as defined by the State Civil Service can be found here.
- Job Duties and Other Information
- Job Duties:
Direct and manage statewide correspondence processing operations ensuring the timely receipt sorting scanning indexing filing and disposition of Medicaid and LaCHIP mail in compliance with federal and state requirements.
Supervise and provide leadership to classified and contracted staff including assigning work monitoring performance coordinating schedules and ensuring operational goals are achieved.
Establish workload priorities and adjust staffing assignments to meet changing business needs workload demands and legislative or policy changes.
Ensure accurate processing of correspondence-related case actions within LaMEDS and EDMS including document uploads case updates address changes death notifications and member requests.
Develop implement and monitor operational procedures quality control measures and performance standards to maintain efficiency accuracy and compliance with Medicaid program requirements.
Analyze operational reports workload data and service trends to identify improvement opportunities evaluate program effectiveness and provide recommendations to management.
Lead special projects and process improvement initiatives advise leadership on emerging issues affecting member services and support strategic planning to enhance customer service and program operations.
Position-Specific Details:Location:Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish
Appointment Type: Probational Job appointment Promotional or Detail of a permanent classified LDH employee.
Cost Center:
Position Number(s):
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.
Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education).Resumes
will notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
Paula Jackson
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge LA 70821
225-342-6477
This organization participates in E-verify and for more information on E-verify please contact DHS at 1-.
LDH supports Louisianas commitment to being a State as a Model Employer (SAME) by promoting the recruitment hiring and retention ofindividuals with disabilities.
Required Experience:
Manager
