Administrative Coordinator Lead

The Administrative Coordinator Lead works closely with doctors the Regional Manager the Administrative Director Clinical Lead and staff to ensure that all business aspects of the practice are functioning in an orderly and proficient manner. The Administrative Lead follows the practice philosophy through systems problem-solving and communication. As the main conduit of information between doctors the Regional Manager the Administrative Director the Clinical Lead and the team the Administrative Coordinator strives to bring out the best in the entire team.

• Supervises and supports the team to ensure maximum production and service.

• Monitors the schedule regularly adjusts the schedule as necessary and communicates schedule needs with patients as needed.

• Oversees and coordinates patient care operations including appointment scheduling patient account management maintenance of accurate patient records and follow-up on delinquent accounts.

• Acts as a liaison between patients and the team concerning problems and complaints and attempts to resolve the matter(s).

• Assigns and helps train the Administrative team in their respective positions.

• Prepares work schedules for the Administrative team to ensure optimal production and service.

• Ensures that the practice property is clean professional and well-kept inside and outside and that all clinical and office equipment is kept in proper working condition; informs Administrative and Clinical Directors and owner doctors of needed repairs as needed.

• Knowledge of federal and state labor law regulations.

• Knowledge of English composition grammar spelling and punctuation.

• Skilled in the use of standard office equipment including: telephones calculators copiers fax machines computers and computer software (MS Excel Word Practice Management Software).

• Ability to maintain composure and professionalism when exposed to stressful situations.

• Ability to engender trust from the doctors co-workers and patients.

• Ability to work cooperatively with management staff and patients.

• Proficient in using conflict resolution and problem-solving techniques to manage conflict patient complaints and other discord.

• Ability to prioritize organize and complete tasks in a timely and independent manner.

• Ability to accept constructive criticism.

• Ability to understand and follow written and verbal instructions to collect data establish facts draw valid conclusions and maintain confidentiality.

• Ability to communicate and express thoughts and ideas competently.

• Ability to quickly grasp relevant concepts regarding duties and responsibilities.