Administrative Coordinator 4

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical preventive and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Looking to make a meaningful impact Join LDHs Medical Vendor Administration team and support critical Medicaid eligibility operations that serve communities across this role youll collaborate with leadership and program staff apply complex policy and help resolve issues that directly affect program success. If youre detail-oriented enjoy problem-solving and want to be part of a mission-driven team we encourage you to apply!

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

Serves as front-line support to the public by responding to inquiries in person by phone and via email regarding Medicaid policies program requirements case status and application or renewal processes.

Processes statewide correspondence in a timely and accurate manner including receiving sorting stamping scanning filing and disposing of mail email and fax communications in accordance with policy and procedures.

Updates LaMEDS case records by entering case status changes and detailed case notes and performs related actions such as mailing requested documents initiating case closures and uploading/indexing documents in EDMS.

Assists members with completing self-service portal change reports in LaMEDS including updates to personal information household composition income expenses and requests for replacement Medicaid cards or case actions.

Performs clerical and data entry functions in LaMEDS including assigning or reassigning tasks to Medicaid analysts as appropriate to support workflow efficiency.

Provides support to customer service and outreach efforts by assisting with high call volume inquiries participating in outbound calling initiatives and attending community events to share program information and resources.

Performs administrative and operational support functions such as maintaining equipment and property records managing office supply inventory supporting safety activities and operating office equipment to ensure efficient daily operations.

Location:Medical Vendor Administration / Eligibility Field Operations / Caddo Parish

Appointment Type: Probational

Cost Center: 305-2050408

Position Number(s): 158700

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.

Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education).Resumes

will notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge LA 70821

225-342-6477

This organization participates in E-verify and for more information on E-verify please contact DHS at 1-.

LDH supports Louisianas commitment to being a State as a Model Employer (SAME) by promoting the recruitment hiring and retention ofindividuals with disabilities.

Information on Louisiana Works Louisiana Rehabilitation Services is availablehere.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs sex race or any other non-merit factor.