Administrative Coordinator 3

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical preventive and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Be the first point of connection for individuals and families seeking vital support services in your this fast-paced service-driven role youll guide clients through benefit applications assist those with limited computer experience and help ensure access to programs like SNAP FITAP and more. Youll also play a critical role behind the scenes by supporting office operations and maintaining essential records. Beyond daily responsibilities youll be part of a team that steps up during times of disasterhelping communities navigate emergency services and access critical resources when they need it most. If youre passionate about helping others thrive in a dynamic environment and want to make a real difference this is a rewarding opportunity to serve on the front lines of public service.

An ideal candidate should possess the following competencies:

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

Serves as the primary point of contact by greeting clients answering phones and assisting customers with accessing services and completing applications for SNAP FITAP KINSHIP and LACAP

Provides hands-on support to clients using kiosk systems and computers including assisting individuals with limited computer skills to successfully submit applications

Utilizes multiple complex systems (LITE PSIFUSION ONBASE INMAR) to process requests such as address updates benefit verifications and issuance or replacement of EBT cards

Maintains program knowledge to identify eligibility for expedited services (SNAPX) and offers voter registration assistance in accordance with policy

Performs clerical duties including receiving scanning and indexing incoming mail and faxes and preparing outgoing correspondence for distribution

Participates in ongoing training and professional development to maintain knowledge of program policies compliance requirements and disaster response protocols

Supports disaster response efforts by assisting with Disaster Food Stamp Program operations interviewing applicants registering evacuees coordinating shelter support and utilizing systems to track and deliver benefits

Position-Specific Details:

Location: Medical Vendor Administration / ES Thibodeaux Region 3-FSA 1 (ES TRI-REGION 1) / Terrebonne Parish

Appointment Type:This position may be filled as aProbationary appointment Promotional appointmentJob appointment (temporary appointment that may last up to 48 months) or Detail to Special Duty

Cost Center:

Position Number(s):

How To Apply

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates please clickHERE.

Contact Information:

Samantha Johnson

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge LA 70821

This organization participates in E-verify and for more information on E-verify please contact DHS at 1-.

LDH supports Louisianas commitment to being a State as a Model Employer (SAME) by promoting the recruitment hiring and retention of individuals with disabilities.

Information on the Louisiana Works Louisiana Rehabilitation Services is availablehere.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs sex race or any other non-merit factor.