Administrative Clerk

Littlefield Physical Therapy Inc. is seeking a reliable organized and friendly Administrative Clerk to support the day-to-day administrative operations of our physical therapy practice. The Administrative Clerk will assist with front-office duties patient scheduling records management communication and general clerical tasks while providing excellent customer service to patients and staff.

Essential Duties and Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Answer screen and route incoming telephone calls and messages.
• Schedule confirm and reschedule patient appointments.
• Assist patients with check-in and check-out procedures.
• Maintain accurate patient and administrative records.
• Enter and update information in electronic medical records and office systems.
• Process forms correspondence reports and other administrative documents.
• Assist with insurance information referrals authorizations and related paperwork as directed.
• Collect and document patient payments and provide receipts when applicable.
• Organize and maintain physical and electronic files in accordance with office procedures and privacy requirements.
• Communicate with patients healthcare providers insurance companies and other parties as needed.
• Assist therapists and office staff with administrative and clerical tasks.
• Monitor office supplies and assist with ordering and inventory.
• Receive sort and distribute mail and other correspondence.
• Maintain a clean organized and professional reception and administrative area.
• Protect patient confidentiality and follow applicable privacy and office policies.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous administrative receptionist medical office or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize work in a busy healthcare environment.
• Professional courteous and patient-focused manner.
• Basic computer skills including Microsoft Office and electronic record systems.
• Ability to learn practice-management and electronic medical record software.
• Ability to work effectively both independently and as part of a team.
• Knowledge of medical terminology insurance processes or physical therapy office procedures is a plus.