Administrative Asst III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC your contributions matter and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees a defined benefit pension plan generous time off benefits numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:Administrative Asst III
Job Title:Administrative Asst III
Agency:Health & Human Services Comm
Department:Professional Review
Posting Number:18965
Closing Date:07/30/2026
Posting Audience:Internal and External
Occupational Category:Office and Administrative Support
Salary Range:$3349.81-$3349.81
Pay Frequency: Monthly
Salary Group:TEXAS-A-13
Shift:Day
Additional Shift:Days (First)
Telework:Eligible for Telework
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:AUSTIN
Job Location Address:701 W 51ST ST
Other Locations:Austin
MOS Codes:P3F5X1420A42A56M68G741X8A200AZLSLSSMCPERSPSRPSN
YNYNS

Brief Job Description:

Performs advanced administrative support and technical program assistance at the direction of the unit managers. Responsible for the management and assignment of applications. Performs database management and entry. Performs telephone coverage via the provider licensure and certification call center. Provides basic and intermediate level instructions and information to callers. Prepares routine correspondence. Processes incoming mail and faxes and distributes or emails to appropriate staff. Coordinates meetings and scheduling on behalf of the unit manager.

Essential Job Functions (EJFs):

Responsible for the management and assignment of applications. This includes but is not limited to assigning applications to specialists reviewing applications with payment pending for accuracy and ensuring workflow of applications. (40%)

Provides administrative support to the unit manager. Processing mail and faxes. Preparing correspondence. Coordinating and scheduling meetings. (20%)

Interprets and communicates licensing requirements to internal and external stakeholders orally and in writing. Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns. Provides rule and policy interpretation to applicants their representatives and the general public. Provides oral and written customer service answers program rules and policy questions and provides information related to the licensure and processing. (20%)

Ensures critical information into various systems to facility licensure. Maintains and updates application and license data in the Texas Unified Licensure Information Portal (TULIP). (10%)

Perform other duties as assigned to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and assistance as needed to complete task. (10%)

Knowledge Skills and Abilities (KSAs):

Knowledge of state and federal laws and regulations related to Long-term Care HHSC programs preferred.

Skill in analyzing and Interpreting complex federal and state regulations legislation program policies and procedures.
Skill In problem solving and conflict In providing customer In use of Microsoft Office.

Ability to answer telephone questions refer callers to appropriate staff take messages and answer basic questions.

Ability to prioritize workload with little or no supervision.
Ability to work well with others Including establishing and maintaining effective relationships.
Ability to work under pressure in a fast-paced deadline-oriented to effectively communicate organize and present Information with others orally and in writing.

Registrations Licensure Requirements or Certifications:

None required.

Initial Screening Criteria:

Experience with computers and software such as MS Word MS Excel and MS in maintaining records files or logs; including filing retrieving or purging.

Additional Information:

The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with.

Review our Tips for Success when applying for jobs at DFPS DSHS and HHSC.

Active Duty Military Reservists Guardsmen and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include but not limited tothose listed in this posting. All active-duty military reservists guardsmen and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditors Job Descriptions Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA) HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.