Enter a job title or keyword
Administrative Assistant
Job Location:
Job Location:
Knoxville, TN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
What It Means to Be an Administrative Assistant at Guardian Fleet Services
Being an Administrative Assistant at Guardian Fleet Services means you are the operational backbone of a fastpaced towing and fleetservice environment. Youre the first point of contact for customers drivers vendors and internal teams ensuring every call request and task is handled with accuracy and urgency. Your work keeps the office organized compliant and running smoothly while supporting dispatch management and field operations.
Position Summary
The Administrative Assistant I supports daily office operations within a fastpaced towing and impound environment. This role focuses on account payables customer communication data entry and accurate documentation of tow tickets invoices and payments. The Administrative Assistant ensures smooth coordination between drivers dispatch customers and management while maintaining a high level of professionalism and attention to detail.
Key Responsibilities
- Process daily invoices with accuracy and timeliness.
- Assist with accounts payables and title processing
- Review tickets for completeness correct billing codes and required documentation.
- Post customer payments motor club payments and municipal payments into the accounting system.
- Reconcile daily cash credit card and check deposits.
- Follow up on outstanding balances declined payments and billing discrepancies.
- Prepare and send statements to customers motor clubs and contracted agencies.
- Maintain organized digital and physical records for audits and compliance.
- Answer incoming calls and assist customers with invoice questions vehicle release requirements and payment options.
- Support dispatch and yard staff by verifying vehicle information updating system notes and retrieving documentation.
- Assist with impound releases including verifying ownership confirming holds and collecting required fees.
- Enter data into towing management software ensuring accuracy in vehicle details timestamps and driver logs.
- Maintain office supplies forms and administrative materials.
- Support management with reports filing and general office tasks as assigned.
Qualifications
- 1 year of administrative clerical or customer service experience (tow/transportation industry preferred but not required).
- Basic understanding of accounts receivable invoicing or payment processing.
- Strong computer skills including data entry and use of office software.
- Ability to learn towing/impound management systems quickly
- Excellent communication and customer service skills especially in stressful or emotional situations.
- High attention to detail and accuracy in documentation.
- Ability to work in a fastpaced environment with frequent interruptions.
Physical & Work Environment Requirements
- Ability to sit stand and walk for extended periods.
- Occasional lifting of up to 20 lbs. (files office supplies etc.).
- Work performed in an office located within an active tow yard; exposure to outdoor noise and vehicle traffic when assisting customers.
Benefits Offered:
- Paid Time Off & Paid Holidays
- Medical Dental & Vision Plans
- $15K Employer paid Life and AD&D
- 401(k) Plan
- Short Term Disability &Long-Term Disability
- Hospital Indemnity
- Cancer plan
- Accident Insurance
- Employee Assistance Program
- Employee Referral Bonus
We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information veteran status or any other protected status under applicable federal state or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination harassment and retaliation. Employment decisions are based on qualifications merits and business needs.
Required Experience:
Junior IC
About Company
Get reliable 24/7 towing, recovery, and heavy haul services in Fort Myers, FL from Alligator Towing & Recovery - the trusted solution for all your roadside needs.
