Administrative Assistant II

Job Summary:

The Barbara Davis Center Pediatric Division has an opening for a full-time University Staff (unclassified) Administrative Assistant II position.

This position carries out established work processes and operations by learning to apply and follow procedures techniques rules and regulations. Once training has been completed the position is to be moved to the next level. Positions should not remain in this class indefinitely.

This position is a full-time (40 hours per week) Non-Exempt Professional position at the Barbara Davis Center for Diabetes Pediatric Clinic at the University of Colorado Anschutz Medical Campus. The administrative support role primarily involves managing patient appointments and administrative tasks using the EPIC EMR system. This includes greeting patients scheduling appointments and updating patient information such as demographics and insurance details. Additionally responsibilities include collecting co-payments verifying insurance coverage and coordinating referrals for visits. Special attention is given to preparing for Type I Diabetes New Onset patient arrivals. The role also entails providing assistance to division personnel and contributing to various projects as assigned.

Patient Check-In/Check-Out Scheduling/Payment 80% (Essential Function)

• Greet patients and monitor patient check-in and check-out using EPIC EMR system.

• Maintain and retrieve confidential patient records including updating patient information and signatures.

• Register new patients in electronic health records.

• Work with faculty students coordinators and other staff in solving scheduling and/or billing issues.

• Enter and verify insurance information.

• Facilitates efficient professional and confidential patient/student/faculty interaction.

• Decides which patient concerns or inquiries need to be passed on to the clinic director office manager resident or faculty.

• Uses sound judgment when dealing with patients on a daily basis.

• Seeks assistance with patient conflicts (i.e. missed appointments scheduling issues).

• Follows established policies and procedures related to patient records and release of medical records.

• Complies with HIPAA/FERPA regulations regarding patient and student information correspondences and communications.

Front Desk Reception/Phones/Virtual Communication 20% (Essential Function)

• Greet and assist phone and walk-in customers.

• Provide exceptional customer service to the patients seen daily.

• Answer all incoming calls and disseminate them appropriately to the correct person or department.

• Handle patient inquiries and provide information regarding dental school policies.

Other Duties (Non-essential Function)

• On occasion this position may be assigned other duties needed to help drive to the vision fulfill the mission and uphold the organizational values of CU Denver/Anschutz and the Barbara Davis Center.

Work Location:

Onsite this role is expected to work onsite and is located in Aurora Colorado

Why Join Us:

The Barbara Davis Center for Diabetes (BDC) specializes in type 1 diabetes research and care for children and adults. Clinicians clinical researchers and basic biomedical scientists collaborate at the BDC to find the most effective treatment prevention and cure for type 1 diabetes. Founded by Marvin and Barbara Davis in 1978 it is currently one of the largest diabetes institutes in the world. The Center provides state of the art care to over 7500 children and adults with diabetes as well as provides inpatient care to patients seen at Childrens Hospital Colorado.

Why work for the University

We haveAMAZINGbenefits and offerexceptional amounts of holiday vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability Life Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Experience Only: Two (2) years of relevant experience in an occupation related to the work assigned to this position OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Familiar with EPIC in a medical clinic setting.

Knowledge Skills and Abilities:

• Outstanding customer service skills.

• Organizational office skills and the ability to effectively communicate with others.

• Strong computer skills with proficiency in Microsoft Office and other programs.

• Able to multi-task in a fast-paced environment.

• Critical thinking and attention to detail.

• Able to work independently and part of a team.

How to Apply:

For full consideration please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references including name address phone number (mobile number if appropriate) and email address

Questions should be directed to: Leticia Reyes Mendoza

Screening of Applications Begins:

Applications will be accepted until finalists are identified but preference will be given to complete applications received by 7/14/26. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $40248-$48300

The above salary range (or hiring range) represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act please contact the Human Resources ADA Coordinator at .

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty staff students and visitors. To assist in achieving that goal we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and othervaccine preventable diseases. If you work visit or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work visit or volunteer addition if you work in certain research areas or perform certain safety sensitive job duties you must enroll in theoccupational health medical surveillance program.