Administrative Assistant, Center for Learning, Access, and Student Success

External Applicants:

Please ensure all required documents are ready to upload before beginning your application including your resume cover letter and any additional materials specified in the job description.

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• Navigate to the My Experience application page.

• Locate the Resume/CV document upload section at the bottom of the page.

• Use the Select Files button to upload your cover letter resume and any other required supporting documents. You can select multiple files.

Important Note: The My Experience page is the only opportunity to attach your cover letter resume and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

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A cover letter is required for all positions; optional for facilities campus services and hospitality roles unless otherwise specified.

Job Description Summary

The Administrative Assistant is responsible for providing essential administrative and clerical support for the CLASS office by ensuring the smooth daily operation of the Center. Serving as the primary first point of contact for students faculty and external partners this role requires exceptional professional demeanor high-level organizational skills and a commitment to student confidentiality and success. The Administrative Assistant directly supports the professional staff in all functions related to disability accommodation and student success services.

*This is a full time fixed term 6 month position.

*** For full consideration please submit your application by June 5

Job Description

This position is not eligible forsponsorshipof non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

• Greets and assists all visitors determines their needs and directs them accordingly providing accurate and professional responses to general inquiries. Responds in a pleasant and professional manner.
• Answers and monitors phone calls and email accounts as needed providing accurate and professional responses to general inquiries regarding CLASS policies processes services and appointments.
• Manages the secure collection processing and electronic filing of sensitive incoming student disability documentation ensuring strict adherence to FERPA and other confidentiality protocols.
• Performs calm and empathic triage as needed for urgent student and faculty needs.
• Tracks orders and maintains office materials and supplies assuring inventory is available.

Other Functions:

• Assists with planning organizing and executing departmental and sponsored events and assumes responsibility for extra departmental or University needs as required.
• Maintains calendars for professional staff accurately scheduling meetings and appointments and aligning schedules of internal and external meeting participants.
• Provides management support for the CLASS peer tutoring program as needed.
• Oversee the secure transfer inventory and coordination of testing materials between faculty and the CLASS Testing Center ensuring the integrity of the process. Assists as needed in test proctoring under the direction of the Testing Center Manager.
• Performs other related duties as assigned.

Required Education Knowledge Skills Abilities:

• Associates degree and at least three years of experience or an equivalent combination of education and related experience.
• Exceptional attention to detail.
• Excellent written and verbal skills and ability to interact effectively with students faculty staff families and other campus constituents
• Proficiency in calendar management
• Ability to handle sensitive information in a confidential manner
• Proficiency in Microsoft Office Google platform applications (e.g. Mail Calendar and Drive) and other relevant software
• High degree of self-motivation
• Strong ability to anticipate office needs plan ahead and to proactively and strategically meet those needs in a timely manner
• Ability to follow-up on all projects and tasks until successful completion
• Excellent interpersonal communication and time management skills
• Ability to present and display professional demeanor at all times
• Ability to remain calm under pressure when engaging with distressed students parents faculty members and others.

Preferred Education Knowledge Skills Abilities:

• Bachelors degree.
• Experience in a non-profit or academic environment.
• Knowledge of disability laws and best practices (ADA and Section 504).

Accountabilities:

• Assists in providing training work direction and problem-solving assistance for graduate student workers and new employees. Adheres to all relevant office standards regarding confidentiality. Monitors self and the adherence of others to appropriate standards. Provides input in policy and procedures development specifically related to office procedures.

Physical Requirements:

• Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists hands and/or fingers; and assessing the accuracy neatness and thoroughness of the work assigned.

Environmental Conditions:

• No environmental conditions.

Additional Job Description

Time Type Requirement

Full time

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact or .