Administrative Assistant, Admissions

TheAdministrativeAssistant Admissionswill play a crucial role in managing the admissions process from the start of an application through to enrollment. This rolewillbe responsible forhelping to process all aspects of student applications and enrollment at IMG guiding over900new students and their families through the admissions and enrollment journey by primarily focusing on working with families to support them incompleting the application andmaintainingcontact and guidance throughout the Admission Process. The successful candidate will work to ensure the Admissions and Enrollment Office is fully supported to provide resources and support that are necessary for the student to havean incredibleexperience at IMG include but are not limited to owning processes and communication related to theboardingschool application and onboardingof students.

KeyResponsibilities:

Process

• Effectively communicating with families about requirements and expectations for their boarding school experience including the admissions and enrollment process
• Responsible for assistingfamilies complete the application and support the onboarding experience of a boarding school familyleading up to arrival on campus
• Utilize CRM/Blackbaudand other trackers daily to update communication andprogresson incomplete applications

Communication

• Provide exceptional customer service andaccuratecommunication with current and potential IMG Academy families
• Respond to inquiries from prospective students and their families via phone email and in-person meetings
• Operate as the main greeter in the Admissions/Enrollment Office welcome center
• Maintain supplies for IMGA visitors and guests including sufficient water Gatorade and Coffee
• Act as a liaison and point of contact between the families and the Academy specifically regardingtheapplicationexperience
• Proactively communicateregularly with IMG Academystudent-athleteson the status and progress of their respective families to set them up for success when they arrivetocampus

Collaboration

• Collaborate with theDirector of Enrollmentto ensure best practices andidentifynew opportunities for efficiencies and growth
• Provide coverage during boarding school check-in to answer any questions and assistwhere needed
• Assistwith overflow of needs fromthe Enrollment Officeespecially during peak seasons on campus
• Other duties as assigned

Goals

• Successfullycontributeto achieving 100% complete applications Maintainaccurateenrollment data and status tracking in real time
• Serve as the first point of contact with Visitors/Guests to ensure a proper first impression of the Academy and our culture

Qualifications:

• 1 year of progressive work experience
• Experience with high-volume calling
• Excellent written and verbal communication skills
• Adequate Microsoft Excel skills (Data Validation IF formulas VLOOKUP Pivot Tables Slicers Conditional Formatting etc.)
• Highly organized and prepared; flexible in meeting the needs of multiple departments in a timelyfashion
• Proven ability to multi-task while handling a wide array of responsibilities
• Experience communicating highly sensitiveinformation amongst multiple departments
• Strong commitment to customer service and the student-athletes and their families experience as well as collaboration within the team and across multiple departments on campus

PreferredQualifications:

• Knowledge ofAdmissions and Enrollment processesissought but notrequired
• Experience with running call out campaigns while reportingresults with a strategic outcome
• Previousexperience in admissionsenrollmentstudent services or a related field is preferred
• Bilingual (Spanish)

Physical Demands and Work Environment:

• Ability to work flexible hours to include nights weekends and holidays isrequired