Admin Support Staff (Floater)

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking a Administrative Support Staffto join team and help advance our mission of empowering people to live healthier more fulfilling you are highly organized detail-oriented and passionate about helping others we invite you to join our team as an Administrative Support Staff member that will float between Agawam Westfield City Clinic and Ware this role youll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

What Youll Do:

As an Administrative Support Staff member you will assist with day-to-day clinical and administrative operations playing a key role in supporting individuals receiving services staff and community partners.

Key Responsibilities:

• Provide excellent customer service greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations including phone calls scheduling and checking insurance coverage for individuals receiving services.
• Organize and maintain files ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules managing appointments cancellations and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment including office and waiting room spaces.
• Support team operations by managing mail distributing documents and responding to administrative inquiries.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b) tuition reimbursement medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What Youll Bring:

• High School Diploma or GED (required).
• 6 months of office experience (preferred).
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency including familiarity with email word processing and office systems.
• Experience handling confidential information and working in a customer-facing environment (preferred).
• Ability to work in a fast-paced setting and multitask effectively.

How to Apply:

If youre ready to make a meaningful impact as part of a dedicated and compassionate team wed love to hear from you.

Click Apply for Job below or visit to apply.

Schedule:

Sunday 8:30am-5pm Monday-Thursday 11:30am-8pm

Pay: $22/hr. plus $2/hr. shift differential after 5pm and weekends plus .50 bilingual differential

Required Experience:

Staff IC