ADC Facility Operations Center Manager, ADC FOC

At Amazon were working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the worlds brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data centers infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency reliability and attention to detail.

The Facility Operations Center (FOC) is a singular support team which proactively monitors life-safety systems and infrastructure equipment alarms (e.g. chillers temperature sensors generators UPSs switchgear breakers PDUs ATSs etc.) that provide power and cooling to data centers on a 24x7x365 basis.

We support Data Center Engineering Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to Acknowledged Investigated and Dispatched (RAID). Additionally the FOC serves as a communications hub during both standard and emergency operations.

The FOC Manager is responsible for ensuring that the team is operating at peak efficiency. This involves auditing routine processes and emergency response conducting data center infrastructure training and drills providing on-call event support refining processes analyzing data and alarms writing reports and conducting assessments. The manager serves as an expert technical resource in data center critical infrastructure operations and controls systems for the FOC.

The ideal candidate will act as a subject matter expert in data center infrastructure for various data center designs. The successful candidate will be responsible for providing assistance and support to the onsite operations teams and be a force multiplier in the FOC. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers then this may be the place for you!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
- Oversee the day-to-day use and operation of our monitoring platform. Understand the scope impact and expected alarms of planned work at the data centers.
- Operate independently to drive positive business outcomes.
- Act as an escalation point for FOC engineers and participate in an on-call rotation.
- Perform alarm analysis and trending during planned and unplanned activities.
- Complete audits on planned and emergency work.
- Provide consistent training and guidance to FOC engineers.
- Refine existing processes and create new standard processes for FOC engineers and Team Leads.
- Communicate complex technical information to a non-technical audience.
- Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.
- Drive projects with moderate-high complexity.
- Responsible for conducting drills that are region building or design specific and identify team/individual growth opportunities.
- Establish performance benchmarks and conduct audits to drive effectiveness.
- SME for data center infrastructure.
- Work outside normal business hours to support the 24/7 operation of the FOC.
- Some travel required.

About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5 years of people management and team development experience
- 5 years of engineering work managing large-scale services experience
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders transformers generators switchgear UPS systems ATS units PDU units chillers pumps air handling units and CRAC units
- 5 years of root cause analysis and troubleshooting or problem solving experience
- Current active US Government Security Clearance of TS/SCI with Polygraph

- Bachelors degree in Electrical Engineering Mechanical Engineering or a related field
- Experience maintaining SLAs through the implementation of proactive issue detection and reporting
- Experience operating a mission-critical team or product
- 5 years of work in a management position with 5 or more direct reports experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 129200.00 - 193000.00 USD annually