Acute Patient Access Services Representative Imaging Part Time

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Good health care is key to a good life. At Banner Health we understand that and thats why we work hard every day to make a difference in peoples lives. Weve united under a common goal: Make health care easier so life can be better. Its a lofty goal but its one were committed to seeing through. Do you like the idea of making a positive change in peoples lives and your own If so this could be the perfect opportunity for you. Apply now.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. These positions are great way to start your career with Banner Health. As a BSS team member you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member you will enjoy:

• Competitive wages

• Paid orientation

• Flexible Schedules (select positions)

• Fewer Shifts Cancelled

• Weekly pay

• 403(b) Pre-tax retirement

• Employee Assistance Program

• Employee wellness program

• Discount Entertainment tickets

• Restaurant/Shopping discounts

• Auto Purchase

• Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

The acute patient access service representative will support our outpatient treatment center focusing on research and non-research MRI and PET will be to assist our full-time PAS Rep/Scheduler with registration insurance eligibility and prior authorization process and estimation of patient liability. It will also involve charge entry directly into NextGen platforms following the completion of procedures.

Schedule: Mondays Wednesdays and Fridays 10AM-3PM (No weekends or on-call No corporate recognized holidays). This position is hybrid (schedule on site will be determined during interview). You must be local to Banner Alzheimers Institute 901 E Willetta St Phoenix AZ 85006 for required on site days.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept Inpatient Obstetrics Outpatient etc. Responsible for in person patient intake and registration providing superior customer service accurately identifying and obtaining authorizations patients insurance verifying eligibility and benefits generating patient estimates for services rendered financial counseling and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patients demographics and accurately inputs this information into EHR including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including but not limited to inpatient observation emergency obstetrics surgery imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies reads and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patients experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

6. Obtains federal/state compliance information consents and documentation required by the patients insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.

7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability assisting patient in applying for Banner Line of Credit setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients training new hire employees recapping daily deposits posting daily deposits or conducting other work assignments of the Patient Access Services team.

9. Works independently under regular supervision and follows structured work routines. Works in a high-volume fast paced clinical environment which requires to ability to be adaptable critical thinking and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patients care. Primary external customers include patients and their families physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services financial collecting services or insurance industry experience processes normally acquired over one or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal oral and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software word processing spreadsheet database software and typing ability are required.

Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Associates degree in Business Management is preferred.

CHAA certification is preferred.

Previous patient access and/or cash collections experience is preferred. Work experience with the Companys systems and processes is preferred.

Additional related education and/or experience preferred.

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