Acute Care Services Coordinator

Acute Care Services Coordinator Opportunity:

The ACS Coordinator provides high-level administrative operational and scheduling coordination across Acute Care Services programs supporting both workforce operations and unit-based clinical workflows. This role functions as a central coordination point between leadership clinical teams and support services to promote efficient daily operations effective communication and alignment with organizational and regulatory expectations.

The ACS Coordinator is trained across the full scope of responsibilities and may have assigned areas of primary focus to support operational efficiency. These areas may include workforce coordination and employee experience or program and unit operations support. Regardless of primary focus this role maintains working knowledge across all functional areas provides cross-coverage to support continuity of operations and adapts to shifting priorities and evolving program needs.

What Youll Get:

• The starting pay range for this role is $21.73 -$23.67 based on education and experience.
• This job is a full-time in person position usually working 8:00am 4:30pm on weekdays.
• PTO paid holidays health insurance dental insurance vision insurance on-site bistro and cafeteria employee assistance program newly updated facility and more.
• As a full-time employee of NCHC you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!

What You Bring:

Required:

• High school diploma or equivalent
• Minimum of two years of administrative scheduling or healthcare support experience
• Proficiency in Microsoft Office and relevant software systems
• Must possess a valid Wisconsin drivers license and maintain unrestricted driving privileges throughout employment and have use of a personal vehicle.
• Must meet and continue to meet all requirements for insurability under the organizations vehicle insurance policy.
• Must be authorized to operate any vehicle and transport clients patients or staff as required by the position.

Preferred:

• Associates or Bachelors degree in Healthcare Administration Human Services or related field
• More than 3 years of experience in healthcare operations scheduling or clinical support environments
• Experience with scheduling software (e.g. OnShift UKG) and/or EMR systems

In evaluating candidates for this position North Central Health Care may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

In evaluating candidates for this position North Central Health Care may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

What an Acute Care Services Coordinator does at NCHC:

Workforce Coordination & Employee Experience

• Coordinates staffing schedules across 24-hour Acute Care programs including maintaining updating and adjusting schedules based on operational needs
• Responds to staffing changes and facilitates timely coverage through proactive outreach follow-up and creative staffing solutions
• Communicates staffing needs trends and potential risks to leadership in a timely manner
• Supports onboarding processes related to scheduling including coordination of training shifts and schedule integration for new hires
• Maintains working knowledge of staffing guidelines labor considerations and internal scheduling practices
• Coordinates and tracks employee incentives rewards and staffing-related pay practices in alignment with organizational processes

Operational Systems Compliance & Leadership Support

• Conducts routine audits and data tracking to support program monitoring regulatory alignment and documentation standards
• Tracks and organizes compliance-related requirements including required forms audits and program-specific expectations
• Synthesizes data and trends to support leadership awareness operational decision-making and process improvement efforts
• Coordinates supply ordering inventory tracking and distribution to support unit and program operations
• Facilitates communication follow-up and resolution of operational needs including IT tickets maintenance requests and system issues
• Prepares meeting materials and coordinates logistics for management meetings rounds and interdisciplinary communication including tracking and supporting follow-up actions

Clinical Operations & Care Coordination Support

• Coordinates daily unit workflows to support efficient operations across multiple Acute Care programs
• Supports accuracy and timeliness of documentation processes including tracking key patient care elements and updates
• Coordinates admission discharge and transition-related administrative processes
• Facilitates coordination of care by supporting required documentation processes including obtaining releases of information (ROIs) to enable effective collaboration for treatment and discharge planning
• Serves as a liaison between clinical teams leadership and external partners to support continuity of care
• Coordinates logistics and materials for rounds and interdisciplinary communication

• Perform other duties as assigned to support departmental and organizational needs.

Who We Are:

Nestled in the heart of Central Wisconsin North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade Lincoln and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work provide passionate and high-quality care for individuals and families within the fields of mental health treatment addiction services long term care short term care physical therapy crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at to learn more.

In compliance with the American with Disabilities Act NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Required Experience:

IC