Acumen Admin Assistant ID

ABOUT THE COMPANY

Acumen LLC. is one of the nations leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here we offer medical dental and vision coverage generous paid time off and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS (While remote must reside in Idaho)

The Administrative Assistant is responsible for processing incoming and outbound enrollment and other paperwork with high accuracy; as determined and/or directed by Acumen the state or the contract and all updates of the contract. The Administrative Assistant will assist the Executive Director with tasks related to enrollment training and ongoing customer service for employers and employees

• Interacts with program employers and employees as directed by phone and electronically.
• Train employers and employees on how to use a phone app and computer portal.
• Schedule appointments and manage a google calendar.
• Receives sorts scan upload and retrieves forms correspondence and documents of confidential and time-sensitive nature.
• Manages distributes and tracks program specific materials as needed and/or requested.
• Maintains a specified filing system.
• Works well independently with limited supervision communicates with Executive Director or designee when questions arise.
• Uses strategic thinking to complete multiple tasks.
• Conducts thorough and accurate review of applicable paperwork.
• Demonstrates a working knowledge of and abides by contract state and Medicaid specifications.
• Identify and share opportunities for process improvements and improved working conditions.
• Willing to work other than typical work hours and days to meet high volume demands.
• Performs other work related activities as assigned.
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies procedures standards and guidelines and act accordingly

MINIMUM QUALIFICATIONSAt least two years of experience in customer School diploma and some college courses college degree be able to effectively handle heavy volume of paperwork at one to communicate both orally and in writing in a professional and the ability to handle responsibility with limited standard of excellent organizational skills attention to detail time management task oriented good interpersonal skills. Patience perseverance and follow through to handle conflict and difficult to prioritize and handle multiple demands be able to plan for and meet multiple to use all office of advanced computer skills to include Microsoft Word Excel and Google Suite applicationsAbility to work with dual computer monitors and multiple to work with people who have limited English proficiency and various is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.