Activations Supervisor

Theres nothing more rewarding than creating lifelong memories for yourself and for others. And thats what youll do with us. Through our inclusive culture of belonging we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

As an award-winning workplace we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And were dedicated to recognizing rewardingand supporting every achievement however big or small. Its all part of making incredible memories together. Find your path in a career that really matters where youll truly belong. Join our growing innovation-driven team today.

Responsibilities:

• Collaborates withdepartmentmanagerstoensureguestexpectationsandexperiencearemetandsurpassedby supervising and leading the team in providing guidance and leadership to associates ensuring procedures and policies are in line and in support of Bluegreens Core Values HRand call center policies.
• Coordinates with leadership staff in generating daily department dialerand associate reporting including objectives.
• Maintainsknowledgeofdialersystem/softwaretocontribute to monitorstheworkenvironmentandensuresthatallsystemsareoperational ensuringthatlistpenetrationabandon percentages and customer contact rates are maintained within set parameters.
• Developsandoverseestheexecutionofonboarddepartmenttraining aswellastheongoingdevelopmentaltraining of associates.
• Conductsbi-monthlyone-on-onesessionswith associates meeting expectations and weekly with associates that are underperforming. .
• Handlesescalatedguestsconcernsandtakesover toachieve a quality guest experience.
• DirectlymanagesandoverseesthedepartmentalBVSCACTinboxandensuresthatemailsarerespondedto handledand followed up on in a timely manner.

Requirements:

• High School Diploma or Equivalent
• 2yearscallcenterexperienceinsalestimeshareorcustomerservice2years of supervisory/lead experience in an outbound/sales environment leading at least 15 associates
• Basicknowledgeofdialersoftwareandoperations
• Solidcomputerskillswithminimumofintermediateknowledgeandexperience with MSOffice suite specifically Excel
• Excellentverbalandwrittencommunicationskillstoeffectivelycollaboratewith all levels of the call center.
• Proven track record of strong sales and customer service competency. Detailandresults-orientedwithstronganalyticaltimemanagementmulti- taskingand problem-solving skills.
• Flexibility and adaptability to changing work volumes and staffing.
• Abilitytoworkunderpressingdeadlinesandfastpacedenvironment.

Benefits:

• Paid training: You will earnas you learn to be a Hilton Grand Vacations specialist and brand ambassador.
• Career Growth: Webelieve in developing our current talent we promote within.
• Fantastic benefits package: We offer Medical/Dental/Vision plans Education Assistance 401k (company match) and many more benefits!
• Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Amazing discounts: Hotels retailers car rentals theme parks and much more!

Extraordinary People Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. Thats why our benefits plan starts when you do. But thats just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis ofrace religion color national origin gender sexual orientation age marital status veteran statusor disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.