Activations Specialist

The Gogo Activations Specialist is responsible for the precise and efficient provisioning of equipment and connectivity services for business aviation and global government customers. This role demands exceptional attention to detail to ensure all activation tasks are completed accurately and on time based on each aircrafts unique configuration. The Activations Specialist plays a key part in enabling critical cockpit and cabin capabilities including safety systems voice communication and data connectivity services.

Are you a customerfocused professional with strong attention to detail and a genuine interest in the aviation industry Do you thrive in a collaborative environment and bring a naturally curious selfmotivated approach to your work

COME ON BOARD THE GOGO ACTIVATIONS TEAM!

How will you make a difference

• Respond to incoming departmental calls providing direct assistance or routing inquiries to the appropriate teams
• Manage Dealer OEM and customer email requests and accurately generate service activation cases
• Proactively review activation queues and execute required provisioning tasks with precision
• Evaluate customer service agreements and proposals to ensure accuracy technical compatibility and compliance with service requirements
• Maintain comprehensive knowledge of Activations procedures including urgent and complex workflows requiring advanced problemsolving across multiple work item types
• Sustain a strong working knowledge of all internal databases applications and business tools including new features and system enhancements
• Coordinate with internal teams and external partners to provision aircraft connectivity servicesincluding DirecTV Eutelsat Iridium SES SiriusXM SITA ViaSat etc. using a variety of internal and thirdparty systems
• Support customers with configuration changes service modifications and deactivation requests ensuring a seamless service experience
• Collaborate closely with Sales Support Accounting and Engineering to fulfill customer requirements and maintain alignment across departments
• Partner with Support teams during activations and service modifications to assist with testing validation and troubleshooting activities
• Assist with special projects assigned by the Activations Manager or other Gogo senior leadership including user acceptance testing for critical software releases and internal tool deployments
• Participate in the oncall rotation schedule to provide afterhours support as needed
• Obtain and maintain AeroCNCT and AeroIT certifications

Qualifications

• 2-5 years of customer and product support experience in a high-tech fast-paced environment
• Bachelors Degree in Business Finance or equivalent experience in a related technical field

Required Skills Talents & Experience

• Proficient in the Microsoft Office Suite including Word Excel PowerPoint and Outlook
• Experience with Salesforce or Enterprise Resource Planning (ERP) tools is required
• Skilled in correlating work items across bundled services and product offerings
• Leverages deep knowledge of interconnected business tools and processes to resolve complex issues
• Excellent customer service skills including active listening and clear verbal and written communication
• Analytical abilities to interpret and communicate complex situations to customers effectively
• Selfmotivated and independent with a proactive approach to monitoring improving and collaborating across internal and crossfunctional teams

Preferred Skills Talents & Experience

• Aviation networking or telecommunications industry experience is preferred
• Strong systemic and critical thinking skills used to research and develop solutions for timesensitive issues
• Dependable cooperative and thorough when collaborating within team environments
• Demonstrated ability to exercise diplomacy and maintain strict confidentiality
• Strong multitasking capabilities with the ability to manage competing priorities effectively
• Exceptionally organized with a strong attention to detail and a proven record of accuracy and followthrough
• Maintains a professional demeanor with strong prioritization and timemanagement abilities
• Familiarity with Eutelsat Iridium and ViaSat services is desirable

Equal Pay Disclosure(s)

Base Pay:

Target Annual Short-Term Incentive:

Eligible for Incentive Stock Program:

Benefits:

Gogo offers competitive benefits including medical dental and vision coverage with plans that can fit each employees needs. We offer an immediate vesting 401k plan paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at --- ---

Gogo is an Equal Opportunity and Affirmative Action employer working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will beconsidered for employment regardless of race color religion age sex national origin marital status medical condition or disability.

The EEO is the law and is availablehere. Gogoparticipates in E-Verify (EnglishandSpanish). Right to Work Statement(EnglishandSpanish).