Accounts Payable Supervisor

Job Summary

This roleis responsible forsupporting day-to-day Accounts Payable(AP)operations with a focus on invoice processing vendor support and issue resolution. The position will serve as an escalation point for complex AP inquiries ensuringtimelyandaccuratevendor payments whileidentifyingopportunities to improve processes and reduce manual work.

Key Responsibilities

Accounts Payable Operations

• Review process and support verification of invoices to ensure accuracy andtimelypayment

• Act as a second-level escalation point for complex AP issues including vendor payment inquiries and discrepancies

• Investigate and resolve issues across invoice processing payments and vendor setup

• Support payment batch review and approval as needed

Vendor & Stakeholder Support

• Handle escalated vendor and internal stakeholder inquiries related toprocure-to-pay processes

• Partner with internal teams (e.g. Operations) to resolve payment or invoice issues

• Communicate clearly and professionally with vendorsregardingpayment status and issue resolution

Ticket & Workflow Management

• Manage and respond to assigned AP tickets within defined service levels

• Prioritize workload effectively to ensuretimelyresolution of escalations

• Support continuous improvement of ticketing and workflow processes

Systems & Process Improvement

• Identifyprocess gaps and opportunities to improve efficiency particularly within global and LATAM operations

• Support documentation and adherence to SOX-compliant processes and controls

• Contribute to reducing manual work through process enhancements and system improvements

• Assistwith training documentation and cross-functional knowledge sharing

Cross-Regional Support

• Primarily support LATAM AP operations including vendor and banking-related issues

• Cross-trainto provide coverage across North America and other regions as needed

Project Support

• Participate in process improvement initiatives and special projects

• Provide support for system or process rollouts and enhancements

Qualifications

• 5 years of experience in Accounts Payable finance or a related field

• Bachelors degree preferred

Preferred Skills & Experience:

• Bilingual in Spanish and English (strongly preferred)

• Experience supporting LATAM operations or banking environments

• Familiarity with ERP systems (e.g. Oracle Coupa) is a plus

• Strong problem-solving and analytical skills

• Ability to work independently in a fast-paced ticket-driven environment

• Strong communicationskills for vendor and stakeholder interaction

Additional Information

• This is an individual contributor role (no direct reports)

• Hybrid work model (2 days/week in office preferred)

• Flexibility to support cross-regional teams and time zones