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Accounting Accountant Client & Customer Service
Job Location:
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Caselle we believe great software starts with great service. Were a growing technology company of just over 200 employees based in Provo Utah helping local governments and organizations modernize their operations through intuitive cloud-based solutions. As we continue to expand were looking for a Client Service Analyst whos passionate about helping people and thrives in a dynamic fast-paced environment.
As a Client Service Analyst youll be on the front lines of our customer experience - assisting clients by phone email and chat to answer questions troubleshoot issues and make sure they get the most value out of our software. Youll work closely with our product engineering and implementation teams acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.
Youll be the kind of person who enjoys learning new systems figuring things out and explaining complex ideas in simple friendly ways. Whether its helping a customer resolve a technical challenge guiding them through new features or documenting insights that improve our processes youll play an important role in shaping how our clients see us - as trusted partners who care about their success.
A few things that will help you succeed in this role:
- Accounting or bookkeeping experience.
- Knowledge around financial statements debits and credits and full-cycle accounting principles.
- AP or AR knowledge.
- 1-3 years of experience in customer service client support or help desk roles ideally in a SaaS or software environment.
- Excellent verbal and written communication skills - youre clear empathetic and professional.
- A knack for troubleshooting and problem-solving paired with curiosity and patience.
- Comfort with technology and a genuine desire to help people succeed with it.
In return youll enjoy competitive pay a comprehensive benefits package (health dental vision PTO and 401(k)) and flexible hybrid or remote work options. Most importantly youll be part of an innovative collaborative culture where new ideas are encouraged and growth is constant.
If youre ready to build meaningful relationships grow your technical expertise and make an impact every day wed love to meet you.
About Company
Experience the power of Caselle's local government ERP and accounting software. Streamline municipal operations with our comprehensive, easy-to-use solutions.
