Account Servicing Associate (Total Loss)

What You Will Bring

Minimum 1 year of experience working in a customer service role in a fast-paced operations environment.

Auto finance experience a plus.

High School diploma or GED.

Demonstrated business etiquette including verbal written and interpersonal communication skills to collaborate across the organization.

Self-motivated professional demeanor and self-starter.

Ability to multitask and follow workflow processes for assigned job duties.

Must be able to successfully operate in a fast paced and team environment.

Must adapt well to change possess a high level of agility and successfully adjust to changing priorities.

Ability to work well under pressure and meet deadlines.

Proficient with Microsoft Office Suite and working knowledge of general office equipment.

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice

What to Expect

The Account Servicing Associate is responsible for supporting functions and processes within Account Servicing by processing all requests received via multiple channels. This role will ensure all requests/tasks are processed within HCAs timeframes adhere to HCAs policy and procedures per stated workflows as well as compliance and all requests are handled in an expeditious manner per HCAs KPIs.

What You Will Do

1. Account Servicing Activity

Process account servicing requests including but not limited to title processes vehicle protection product (VPP) cancellations total loss claims and/or lease buyout transactions in accordance with established SLAs.

Respond to emails and resolve escalated account issues within designated timeframes using a customer-centric approach to ensure a positive experience.

Ensure productivity quality and compliance standards are consistently met.

Prepare send and archive documentation in alignment with HCA policies and procedures.

Make required outbound calls to customers dealers or third-party contacts to support account servicing activities.