Account Servicing Associate (Retail Titles)

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.

Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.

If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Account Servicing Associate is responsible for supporting functions and processes within Account Servicing by processing all requests received via multiple channels. This role will ensure all requests/tasks are processed within HCAs timeframes adhere to HCAs policy and procedures per stated workflows as well as compliance and all requests are handled in an expeditious manner per HCAs KPIs.

HOW YOU WILL MAKE AN IMPACT

1. Account Servicing Activity

• Process account servicing requests including but not limited to title processes vehicle protection product (VPP) cancellations total loss claims and/or lease buyout transactions in accordance with established SLAs.

• Respond to emails and resolve escalated account issues within designated timeframes using a customer-centric approach to ensure a positive experience.

• Ensure productivity quality and compliance standards are consistently met.

• Prepare send and archive documentation in alignment with HCA policies and procedures.

• Make required outbound calls to customers dealers or third-party contacts to support account servicing activities.

WHAT YOU WILL BRING TO THE ROLE

• Minimum 1 year of experience working in a customer service role in a fast-paced operations environment.

• Auto finance experience a plus.

• High School diploma or GED.

• Demonstrated business etiquette including verbal written and interpersonal communication skills to collaborate across the organization.

• Self-motivated professional demeanor and self-starter.

• Ability to multitask and follow workflow processes for assigned job duties.

• Must be able to successfully operate in a fast paced and team environment.

• Must adapt well to change possess a high level of agility and successfully adjust to changing priorities.

• Ability to work well under pressure and meet deadlines.

• Proficient with Microsoft Office Suite and working knowledge of general office equipment.

• Proven track record with delivering seamless customer experiences.

• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA our people drive our success. Thats why we offer a competitive rewards package that supports your health financial future and overall wellbeingat work and beyond.

Benefits Highlights

• Hybird flexibility - 3 days in office 2 days remote/week

• Vehicle perks monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage medical dental and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrivepersonally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.