Account Service Representative 1st Shift (Hybrid)

• Mon - Fri 8:30am 5pm

• Overtime based on business needs

• Must be commutable to Manchester NH

What you will do

As the Account Service Representative (ASR) you will provide customer services relating to sales sales promotions installations and communications and ensure that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with the consumer laws.

• Confirm and enter usage of surgical implants to replenish inventory

• Coordinate with Stryker Sales team and customers to obtain purchase orders

• Support Sales Department by providing answers to questions generated by telephone e-mails and fax

• Research responses with sales and keep records of customer interactions and transactions

• Record details of inquiries complaints and comments as well as actions takendetermine charges for product requests/usage

• Collaborate with Accounts Receivable on invoice disputes/discrepancies take appropriate action required to resolve dispute

• Prepare product or service reports by collecting and analyzing customer information

• Maintain customer pricing in systems of record including entering contracts as required and implement and support Quality initiatives throughout Customer Service workflow

What you need

Required

• High School Diploma or equivalent

• 2 years relevant work experience in customer service account management or similar

• Ability to work flexible hours as needed to support the business needs including weekends and evenings as needed

• Ideal candidate lives within reasonable commuting distance of Manchester NH location

Preferred

• Experience working in medical facility or surgical center

• Proficiency with Microsoft Office Suite (including Excel Outlook and Teams)

• Experience utilizing ERP CRM systems; SAP