Account Representative II

Looking for a Career

At Mariner Finance our branch teams work directly with customers to understand their financial needs present lending solutions manage account relationships and contribute to the success of the business. This customer-facing sales-oriented role is for someone motivated coachable competitive and ready to build a career in consumer finance.

Are YOU this Candidate:

• Goal-oriented outgoing resilient and motivated by success.
• Comfortable making outbound calls asking questions and listening carefully.
• Capable of uncovering customer needs and presenting customer solutions.
• Confident engaging warm leads building rapport overcoming objections and closing sales.
• Ability to effectively handle multiple tasks and deadlines simultaneously.
• Professional during challenging conversations.
• Coachable accountable and team-oriented.
• Thrive in a fast-paced environment.

Opportunity for YOU:

• Growth advancement promotions and raises.
• High quality company provided leads and marketing support.
• National brand in 28 states and over 500 branches.
• Base Incentive: sales driven environment with uncapped bonus.
• 15 days PTO and 11 public holidays

Responsibilities and Duties:

• Provide exceptional customer service by proactively solving problems presenting loan solutions based on customer needs and enthusiastically presenting all available sales products.
• Process credit loan applications. Analyzes credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal State and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time or without notice.

Required Qualifications

• Minimum of two (2) years of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation as necessary with applicable regulatory agencies

Preferred Qualifications:

• Cash Handling selling and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish/English.
• One (1) year experience as an Account Representative I for Mariner Finance LLC or any affiliate or subsidiary or one (1) year of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs.
• Has in good standing applicable required licenses to sell insurance products offered to customers by branch.

Hours of Work:

Monday Wednesday Thursday: 9:00AM-5:00PM

Tuesday: 9:00AM-7:00PM

Friday: 9:00AM-5:30PM

Saturday hours required seasonally and as business needs require.

To the extent permitted by law the Company may in its sole discretion change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Physical Demands:

While performing the duties of this job the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race color religion creed sex gender gender identity or expression marital status age religion national origin sexual orientation familial or caregiver status citizenship status status as a victim of domestic violence medical condition genetic information pregnancy physical or mental disability or status as a disabled or Vietnam era must be able to perform the essential duties/functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job absent undue workplace.

IND

#Li-Onsite

#