Account Representative I

Mariner Finance

Job Location:

Mobile, AL - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Base Salary Range

USD $18.00 - USD $21.46 /Hr.

Join Mariner Finance!

Base Incentive: This role is eligible for a competitive monthly incentive based on individual and company performance.

The base salary offered within the posted range will be determined based on a variety of job-related factors including relevant skills qualifications experience and internal equity.

Since 1927 the Mariner Finance family of companies has provided customers with creative flexible and convenient lending options. Headquartered in Baltimore Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees superior customer service remains the cornerstone of our business and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs which is why we are recognized by our customers as one of the communitys consumer finance companies of choice.

Benefits:

For information regarding our benefits please visit: Additional Information

Responsibilities and Duties:

Provide exceptional customer service by proactively solving problems presenting loan solutions based on customer needs and enthusiastically presenting all available sales products.
Process credit loan applications. Analyze credit & financial information for current and potential customers.
Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
Learn Federal State and Local Application Consumer laws to ensure compliant actions.
Maintain a cash drawer including processing payments and delivering daily deposits to specified financial institutions as required.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time or without notice.

Required Qualifications:

Minimum of one (1) year of experience in a customer service or sales position.
High school diploma or equivalent.
Reliable transportation required.
Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
Ability to complete essential duties/functions in a timely accurate manner.
Demonstrated problem-solving skills and interpersonal skills in demanding situations.
Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation as necessary with applicable regulatory agencies

Preferred Qualifications:

Cash Handling selling and/or collecting experience.
Some college coursework.
Bilingual fluency in Spanish/English.

Hours of Work:

Monday Wednesday Thursday: 9:00AM-5:00PM
Tuesday: 9:00AM-7:00PM
Friday: 9:00AM-5:30PM

Saturday hours required seasonally and as business needs require.

To the extent permitted by law the Company may in its sole discretion change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Job Details

Provide exceptional customer service by proactively solving problems presenting loan solutions based on customer needs and enthusiastically presenting all available sales products.
Process credit loan applications. Analyze credit & financial information for current and potential customers.
Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
Learn Federal State and Local Application Consumer laws to ensure compliant actions.
Maintain a cash drawer including processing payments and delivering daily deposits to specified financial institutions as required.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Required Experience:

Unclear Seniority

Base Salary RangeUSD $18.00 - USD $21.46 /Hr.Join Mariner Finance!Base Incentive: This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors inclu...