Account Representative

bout the opportunity

Sole Hire is recruiting an Account Representative for a well-established specialty chemical distributor. Youll join its fast-growing Oil & Lubricants commercial team. Youll be a main point of contact for customers and own every order from quote to delivery. Youll also help shape how the team works including new tools like AI and better ways to measure results.

What youll do

• Manage the full order process: quotes order entry changes tracking delivery coordination issue resolution and follow-up
  
• Partner with Sales to strengthen customer relationships and spot growth opportunities
  
• Set clear expectations with customers and keep them updated throughout each order
  
• Catch order risks and delays early and act before they affect the customer
  
• Work with Operations Logistics Finance and Quality to resolve issues and prevent repeat problems
  
• Keep customer order and issue records accurate and up to date
  
• Escalate complex or high-risk situations while staying with them through resolution
  
• Recommend practical improvements to processes tools and communication
  

What you bring

• Bachelors degree
  
• 5 years in a customer-facing role (customer service account management or order management) in chemical distribution manufacturing logistics or industrial products
  
• Hands-on experience with ERP/CRM systems using order inventory and shipment data to troubleshoot
  
• A track record of resolving issues like backorders carrier misses documentation errors and returns/claims
  
• Clear direct communication and strong attention to detail
  
• Good judgment on when to follow standard policy and when to escalate
  

Nice to have

• Experience with regulated products: SDS/COA hazmat shipping and compliance documentation
  
• A history of spotting repeat problems and putting fixes in place that stick
  

Schedule

MondayFriday alternating weeks of 9:00am5:00pm and 8:30am4:30pm.

Benefits

• Medical dental and vision coverage
  
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
  
• 401(k) with Safe Harbor company match
  
• Eligible for an annual bonus
  
• Company-paid short-term and long-term disability
  
• Life and AD&D accident and critical illness coverage
  
• Employee Assistance Program
  
• 15 days (120 hours) of PTO a year available immediately (prorated in year one)
  
• 8 paid holidays plus 2 flexible holidays
  
• Professional growth and continuous learning opportunities
  

Send your resume to with "Account Representative Belcamp" in the subject line or apply through this posting. All inquiries are confidential.