Account Operations Manager

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Account Operations Manager (Payer)

Reporting to the Sr. Manager Account Operations the Account Operations Manager is responsible for customer relationships projects and programs. Acting as the primary operations contact for a CoverMyMeds product portfolio supporting our pharmaceutical manufacturers medication Access & Affordability strategies he/she is responsible for delivering an outstanding customer experience program and contract accuracy and cross business unit collaboration and consistency.

This person must be able to work effectively with individuals in both business and technical roles and must have the ability to manage contractual obligations of customer and navigate across the various functions of the business.

Key Responsibilities:

• Collaborates with peers across Commercial Account Management Implementations Product Finance and others as needed to ensure successful implementation of solutions and client transition. Demonstrate the Win as One mindset by building collaborative relationships with teams across CMM and McKesson.
• Fosters a culture of continuous improvement and operational excellence.
• Follows best practices within account operations team to ensure consistent high quality and repeatable customer experience including customer engagement program tracking and management and program/contract accuracy and management.
• Works with data teams to assess and optimize programs and solutions.
• Ensure that recommendations are implemented correctly and monitored for success.
• Monitors and manages established SLAs. Coordinates with business partners to create improvements to program data/reports where needed.
• Serves as first point of contact for day-to-day program support and issues.
• Ensures the customer is satisfied with projects and services by managing timelines expectations and ensuring compliance with contractual agreements. Involves team members as needed to resolve issues and escalates as necessary.
• Responsible for ensuring 100% accuracy of all customer invoices and associated back-up documentation.
• Responsible for ensuring that all revenue is captured according to established contracts and fee sheets.
• In conjunction with Commercial peers provides customer with proactive consultative services on program design strategy and revenue generating & cost saving opportunities.
• Cultivates the customer relationship to identify and recommend opportunities to meet customers strategic and tactical goals.

Job Qualifications (Knowledge Skills & Abilities):

• Education/Training Degree or equivalent experience.
• Business Experience 2 years of customer support/account operations experience and healthcare experience preferably within the medication access/affordability fields
• Great communicator either one-on-one in writing and in formal presentations with clinical operational IT and executive clients
• Specialized Knowledge/Skills Healthcare Prior Authorization; Payer and Pharmacy knowledge a plus.
• History working with customers and cross functional teams.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

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