Account Manager

Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stop-loss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers partners and communities.

The opportunity: The Account Manager (AM) for our Health & Risk Solutions Client Success group is responsible for the overall relationship and financial management of a portfolio of HR&S clients brokers and third-party administrators (TPAs). This role serves as a key strategic relationship management resource partnering internally and externally to drive long-term growth financial outcomes and persistency. The AM collaborates with Sales Coordinators (SC) Stop Loss Specialists (SLS) Clinical teams and internal partners to support account execution deliver expert recommendations and ensure a seamless client experience.

How you will contribute:

• Establish and maintain strong relationships with clients brokers TPAs and internal partners serving as a key point of coordination while partnering across Distribution Underwriting Clinical Claims and Premium teams to ensure seamless implementation and alignment on client needs.
• Manage the full lifecycle of assigned business including prospect activity sold case implementation renewal inventory and contract delivery in partnership with Sales Coordinators (SC) and Stop Loss Specialists (SLS) while driving account performance financial outcomes and persistency.
• Conduct proactive outreach through calls emails and meetings to assess clarify and validate client needs provide education and recommend innovative solutions to address complex challenges.
• Leverage strong negotiation and influencing skills to align client needs with business objectives and deliver mutually beneficial outcomes.
• Manage escalated service issues including those from SLS by identifying root causes coordinating resolution across internal teams and developing solutions that enhance the client experience while considering business impact.
• Oversee eligibility engagement strategies communication campaigns and employee utilization for Health Capabilities products while maintaining in-depth knowledge of HR&S products services processes and the self-funded competitive landscape.
• Use Salesforce and CRM tools to manage account activity document client and broker interactions ensure timely completion of tasks and proactively communicate delays while contributing to process improvement through CRM development CI tools and workflow updates.
• Collaborate with SLF personnel across support service and leadership teams to meet client expectations deliver value-added solutions and achieve growth and persistency objectives.
• Support Client Services initiatives in partnership with Senior Account Managers including building strong relationships with SLMM partners.
• Provide guidance and support to internal partners contributing to team effectiveness through collaboration knowledge sharing and mentorship where appropriate.

What you will bring with you:

• Bachelors degree or equivalent experience with 13 years of experience in Group Stop Loss and/or Self-Funded insurance preferred.
• Proven ability to deliver strong customer service and build effective client relationships with professionalism and responsiveness.
• Exceptional verbal written and interpersonal communication skills including strong presentation capabilities.
• Demonstrated success in negotiation persuasion and solutions-based service requiring cross-department collaboration.
• Strong organizational prioritization and multitasking skills with the ability to manage multiple tasks in a fast-paced environment.
• Strong critical thinking and problem-solving skills with the ability to assess needs and recommend solutions.
• Ability to work independently and collaboratively while maintaining professionalism accountability and a results-oriented mindset.
• Proficiency in Microsoft Office including Excel and experience using CRM tools to track and manage account activity.
• Strong collaboration listening influencing and conflict resolution skills.

Salary:

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At our company we are committed topaytransparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life we prioritize your well-being with comprehensive benefits including generous vacation and sick time market-leading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employer-funded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.