Account Manager

POSITION TITLE: Account Manager

LOCATION: Burbank CA (Hybrid)

ABOUT THE ROLE:

Position Overview

As an Account Manager Client Services you will be responsible for supporting the management of client relationships ensuring the timely delivery of services and maintaining a high level of customer satisfaction. You will collaborate closely with internal and external stakeholders to coordinate tasks prioritize orders and resolve issues efficiently. With a focus on detail and professionalism you will navigate complex challenges while maintaining a customer-centric approach for a dedicated blend of major and indie clients.

RESPONSIBILITIES:

• Manage workload and expectations for a mix of major and indie clients internally and externally.
• Work with global partners to ensure proper handoff of outstanding tasks per order.
• Analyze interpret and prioritize client orders and create bookings when needed by entering specifications into order management system accurately and timely.
• Ensure billing details are entered accurately for each order.
• Ensure deliverable due dates are reached on time and escalate if order is in jeopardy of not being delivered by deadline.
• Build and maintain strong client relationships.
• Coordinate scheduling of client QCs.
• Monitor and evaluate day-to-day order issues.
• Provide direction to coordinators and operations regarding priorities.
• Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
• Oversee contingent workforce to ensure orders are delivered accurately and efficiently.
• Monitor shared inbox and reply to clients in a timely manner.
• Learn and adhere to workflows and procedures with ability to train team members on workflows / processes.
• Subject matter expert in Mastering / Distribution.
• Maintain a high level of confidentiality of Deluxe and sensitive client information.
• Special projects / other duties as assigned.
  

QUALIFICATIONS:

• Deep knowledge of internal systems and processes.
• Ability to effectively document processes designs and workflows.
• Change management experience to evaluate and implement operational system and structure efficiencies.
• Proven positive track record in client service experience a must.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Highly organized and able to work independently or with teams.
• Positive service-oriented personality.
• Strong attention to detail.

About the Company:

Deluxe a subsidiary of Platinum Equity is a global leader in media and entertainment services for film video and online content. Since 1915 Deluxe has been the trusted partner for the worlds most successful Hollywood studios independent film companies TV networks exhibitors advertisers and others offering best-in-class solutions in post-production distribution asset and workflow management and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe the company employs over 3500 of the most talented individuals developers and industry veterans worldwide. For more information please visit .

We offer competitive pay and benefits program including medical dental & vision coverage vacation & sick leave 401(k) and more.

Diversity Statement:

Deluxe is committed to inclusivity fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.

Applicants will receive consideration for employment without regard to and will not be discriminated against on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran status sexual orientation gender identity or expression genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the companys HR representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank CA and the base pay range for this role is $59758.40 - $70304.00 annually. Actual amounts will vary depending on education skills experience and geographic location.