Account Manager

POSITION SUMMARY

• Meet & exceed client service expectations and manage various different projects with cross functional and cross-country teams.
• Provide updates on regulatory and sustainability trends and services to client.
• Offer necessary trainings to internal and external staff.
• Ensure the alignment and integration of services and operational deliveries in accordance to global C&P/Granite River Labs and sales strategies for assigned strategic accounts.
• Work in conjunction with engineers operations and business partners to achieve client deliverables.
• Meet assigned account individual and team revenue goals and key performance indicators (KPIs) as defined by management.
• Generate opportunities for incremental revenue growth within existing global accounts consistent with SGS strategic account initiatives and by penetrating the client supply chain and vendor network.
• Generate within existing account assignment additional services or solutions opportunities across SGS CRS SBUs and/or integrate other SGS complimentary business lines (cross divisional if needed).                                                                                                                                            
• Identify develop and pursue new business opportunities by building relationships with prospective customers and expanding SGS/Granite River Labs presence in target markets.

JOB FUNCTIONS

• Develop and maintain a solid understanding of Granite River Labs service portfolio technical capabilities and target markets to effectively position GRL to customers.
• Proactively respond to inbound customer inquiries and qualify business opportunities in a timely manner.
• Coordinate and arrange customer meetings technical discussions and follow-up activities to ensure effective customer engagement.
• Take ownership of the initial sales engagement by understanding customer requirements identifying opportunities and driving the sales process forward.
• Prepare accurate quotations and commercial proposals by working closely with engineering operations and other internal stakeholders.
• Collaborate with engineering teams to generate technical and executable proposal that address customer requirements and maximize the probability of winning new business.
• Drive opportunities toward closure by proactively managing customer communications addressing technical and commercial concerns and reducing the overall sales cycle.
• Analyze won and lost opportunities to identify key success factors root causes and actionable improvements to increase future win rates.
• Build strong relationships with existing customers to increase customer satisfaction identify upselling and cross-selling opportunities and grow account revenue.
• Develop and execute strategies to identify and secure new customers and new business opportunities in alignment with the companys growth objectives.
• Maintain accurate sales forecasts opportunity pipelines customer activity records and CRM data (HubSpot) to support effective business planning and reporting.
• Work collaboratively with engineering operations and global business teams to ensure a seamless customer experience from opportunity qualification through project execution.
• Meet or exceed assigned revenue targets pipeline objectives and key performance indicators (KPIs) established by management.
• Continuously monitor technology trends industry developments and competitive activities to identify emerging business opportunities and provide value-added recommendations to customers.

Qualifications :

EDUCATION AND EXPERIENCE:

• Education: University graduate or equivalent educational background
• 10 years of experience in sales account management or business development preferably in the electronics semiconductor or testing and certification industry.

KNOWLEDGE / SKILLS / ABILITIES

• Hands-on self-motivated proactive team player with a strong customer-focused mindset.
• Excellent written and verbal communication presentation and negotiation skills in English; additional languages are an advantage.
• Strong interpersonal skills with the ability to build and maintain customer relationships at all organizational levels.
• Ability to identify business opportunities manage multiple sales opportunities and prioritize activities in a fast-paced environment.
• Proven ability to collaborate effectively with engineering operations and cross-functional teams to develop customer solutions.
• Proficient in Microsoft Office applications (Word Excel PowerPoint Outlook) and CRM tools.
• Strong organizational analytical and time management skills with attention to detail.
• Ability to work independently while contributing effectively within a global team environment.
• Willingness to travel to customer sites industry events and other SGS/Granite River Labs locations (up to 20% as required).
• Committed to complying with the companys Health & Safety Code of Integrity and Professional Conduct policies.

IMPACT OF DECISIONS

• Decisions directly impact customer satisfaction sales growth revenue generation and the successful acquisition and retention of customer accounts.

ANALYTICAL THINKING/PROBLEM SOLVING

• Evaluates customer needs identifies business opportunities and develops practical solutions to support customer success and account growth.

JOB COMPLEXITY

• Manages multiple customer opportunities simultaneously and exercises independent judgment to prioritize activities and achieve business objectives. Collaborates with cross-functional teams to develop customer solutions and drive opportunities to successful closure.

COMMUNICATION/CONTACTS

• Negotiate with customers to reach agreement on commercial terms project scope and schedules.
• Lead customer meetings and coordinate activities with engineering operations and global business teams.
• Prepare proposals quotations and business recommendations to support sales and account growth.

Additional Information :

Compensation

The expected salary for this position is $100000 per year.  This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills experience and qualifications.

Our Benefits

We care about your total well-being and will support you with the following subject to your location and role.

• Health: Medical dental and vision insurance life insurance employee assistance programs.
• Wealth: In addition to base pay we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses virtual and classroom development experiences tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws we provide clear and equitable compensation information for all applicants.

Position anticipated to close August 10 2026.

Additional information

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a callback.  Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work :

No

Employment Type :

Full-time