Account Manager Printing & Packaging

Build your Career with an Industry LeaderMulti-Color Corporation is the global leader of premium printed label solutions helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12000 teammates and facilities spanning across more than 25 countries we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic work at MCC:Competitive compensation Sales incentive plantGenerous benefits package including medical dental vision disability life insurance and 401(k)Paid Holidays: New Years Memorial Day Fourth of July Labor Day Thanksgiving Day after Thanksgiving Christmas Eve Christmas Day plus two floating HolidaysThe Key Account Manager works to improve MCC Labels market position and achieve financial position is the lead day-to-day customer contact and continuously defines long-term organizational strategic goals builds key customer relationships identifies business opportunities negotiates and closes business deals and maintains extensive knowledge of current market conditions. The Key Account Manager focuses on three main areas: Client Retention Account Planning and Account Administration. This role is highly collaborative as it requires interaction with mid-and-senior management marketing and technical ManagerClient RetentionLead day-to-day commercial contact for assigned accounts across procurement R&D and brand teamsBuild deep multi-level relationships with decision-makers and influencers to identify growth targets and protect shareManage customer expectations and offer clear communication around timing and capacity; flag issues early and drive them to resolutionRun point on quality issues trials and escalations pulling in the right internal teams to thoroughly solveServe as the voice of the customer inside MCC and represent MCC in customer touchpoints and quarterly business reviewsAccount PlanningOwn and execute the account plan bringing customer and MCC priorities into alignmentManage revenue and growth targets and continuously seek out efficiency opportunities to improve profitabilityWork with pricing operations and supply chain to model capacity substrate supply and multi-plant allocationKeep in tune with active supply agreements; lead pricing and volume discussions supporting contract renewalsGrow the account through new and incremental volume seeking out opportunities to sell in MCC-innovation and earn share from competitorsTrack substrate and inventory positions and monitor market and competitor activity that affects the accountAdministrativeDrive open action items project milestones and onboarding checklists to completionKeep account records and CRM current: price lists POs forecasts trial reports specsManage aged-inventory review and drawdown against monthly targetsForecast and track account metrics; prepare account status reports for leadershipWrite clean customer-facing recaps and internal reportsPartner with customer service and scheduling on open-order reports and prioritizationQualificationsBachelors degree or equivalent experience5 years in account management or sales ideally in labels packaging print or CPG manufacturingTrack record managing large multi-stakeholder accounts across sales operations quality and supply chainSolid commercial footing with pricing quoting forecasting and negotiationStrong writer and communicator comfortable handling sensitive customer conversationsMicrosoft 365 Salesforce and savvy incorporating A.I. into workflowBeverage packaging or label print knowledge (roll-fed PS shrink sleeve cut & stack) a strong plusAble to travel for customer visits plant tours trials and business reviews (25%)This role is primarily office-based or home office-based requiring extended periods of sitting computer use occasional walking or light lifting and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.