Account Manager Personal Lines (Experienced minimum 2 years)

Are you someone who thrives on building strong client relationships and delivering exceptional service

Join our family-owned independent insurance agency in Tyrone GA where youll be part of a team that genuinely cares about our clients our community and one another. We are looking for a Personal Lines Account Manager who enjoys helping clients protect what matters most while providing a high level of service and expertise.

At Harbin Insurance youll find a collaborative culture opportunities for professional growth and a team that values integrity accountability and client care.

Serve as a trusted advisor to clients by helping them understand their insurance needs and ensuring their coverage evolves as their lives change.

Help individuals and families protect their homes vehicles assets and financial future with confidence.

Work alongside experienced insurance professionals expand your industry knowledge and take advantage of company-paid continuing education opportunities.

Join a culture that values teamwork communication and doing whats right for our clients and each other.

• Group Health Insurance
• 401(k) Plan
• Company-paid Continuing Education
• Group Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hybrid work schedule eligibility after six months based on performance and business needs

Were seeking someone who:

• Builds strong relationships with clients and teammates
• Is highly organized and detail-oriented
• Enjoys solving problems and finding solutions
• Communicates clearly and professionally
• Takes initiative and follows through
• Thrives in a collaborative team-focused environment
• Has prior insurance industry experience and a desire to continue learning

The Personal Lines Account Manager is responsible for managing and servicing an assigned book of personal insurance clients while delivering exceptional customer service and supporting account retention efforts. This role works closely with clients insurance carriers and internal team members to ensure accurate coverage placement policy servicing and proactive account management.

• Manage and service an assigned book of personal lines insurance accounts.
• Provide outstanding customer service through timely professional communication.
• Review policy renewals and identify opportunities to improve or expand client coverage.
• Process policy changes endorsements renewals cancellations and new business requests.
• Prepare quotes coverage comparisons and insurance proposals.
• Work directly with insurance carriers to resolve client issues and advocate for client needs.
• Support account retention by proactively addressing coverage concerns and service needs.
• Identify opportunities for account rounding and additional coverage recommendations.
• Follow agency workflows and procedures while maintaining a high degree of accuracy and attention to detail.
• Maintain complete and accurate documentation within agency management systems.
• Assist with premium allocations payment schedules and resolution of accounting discrepancies as needed.
• Maintain confidentiality of all client employee carrier and agency information.
• Consistently demonstrate professionalism reliability and a positive team-oriented attitude.
• Participate in continuing education and professional development opportunities.

• Customer Focus
• Relationship Building
• Communication Skills
• Time Management
• Organization and Attention to Detail
• Problem Solving
• Technical Proficiency
• Collaboration and Teamwork
• Accountability

Employment Type: Full-Time

Schedule: MondayFriday

Work Arrangement: Eligible for a hybrid work schedule after six months of employment based on performance experience and business needs.

• High School Diploma or GED
• Active Property & Casualty Insurance License
• Two or more years of insurance industry experience
• Excellent written and verbal communication skills
• Strong computer and organizational skills

• Associates or Bachelors Degree
• Insurance industry designation (CISR CIC CRM or similar)
• Experience servicing personal lines insurance accounts

If youre looking for a career where relationships matter your work makes a difference and your team supports your success wed love to hear from you. Apply today and grow with Harbin Insurance.