Account Manager

You will act as the primary point of contact for a portfolio of clients driving onboarding and ongoing account success. You will influence client satisfaction and retention by developing tailored call-handling solutions coordinating with operations and leadership and managing client relationships onsite in Omaha NE.

• Build and maintain strong client relationships through regular proactive communication.
• Serve as the primary contact for client inquiries requests and account-related concerns.
• Lead new client onboarding including discovery calls account configuration and implementation planning.
• Gather and document client requirements and develop customized call-handling scripts and procedures.
• Monitor account performance analyze client feedback and service trends and recommend improvements.
• Collaborate with internal teams to ensure client expectations are met and assist with special projects.

• Previous experience in account management customer success client services or customer support preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build trust and lasting client relationships.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to customer service.

• Proficiency with CRM systems and standard business software.

$50000 - $65000

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here