Account Manager of Client Services

OnePoint Patient Care

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals rehabilitation hospitals long-term acute care hospitals and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

We are seeking an Account Manager to support our Client Services team.

Applicants can reside in or a commutable distance to Tempe AZ or Glenview IL

The ideal candidate will have a Bachelors Degree and previous experience in a client management customer service or client support role within a healthcare setting or other business-to-business setting desired.

This primarily consists of in-office & field travel with some WFH offered
Travel: 40% required

Schedule: Monday - Friday business hours

We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health dental vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement

• Deploys advanced consultative and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
• Supports Client Services team with tasks involving customer success including report development incident tracking and presentation building.
• Working directly with key internal partners the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the companys CRM software
  • This includes the tracking and management of activities tasks contacts and other material events with clients.
  • It will also document the up-selling of products and solutions and how those relate to the overall retention strategy
• On a quarterly or semi-annual basis is responsible for the preparation and participation in a Book of Business Review with Management
• Collaborates and assists the Client Services team in serving the account
• Frequently prepares quarterly business review materials facilitates client engagement calls conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures tools and resources
• Works with other disciplines (credit/collections contracting and marketing) to assure that corporate billing and receivables standards are achieved
• May attend corporate/networking events and conferences
• Establishes productive professional relationships with key personnel in partner accounts
• Performs other tasks as assigned

• Bachelors Degree in business or related field preferred
• Previous experience in a client management customer service or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
• Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required
• SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
• Customer service orientation adaptability interpersonal/communication orientation planning/organizing results oriented problem solver training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required