Account Manager

WHO WE ARE

Empowering Connections Inspiring Possibility

SageNet is the single accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design deploy manage and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7 and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side it means reliable secure and visible systems that keep every store every screen and every customer connected. On the human side it means transparent communication collaborative problem solving and long-term partnerships with our customers teammates and communities.

With a three-decade track record in managed services SageNet boasts a long-term customer base that includes some of the nations largest retail restaurant convenience store and financial brands. Headquartered in Tulsa SageNet has regional offices in Atlanta Toronto and Washington D.C.

WHAT YOULL DO

As an Account Manager Satellite Services youll serve as the primary point of contact for a portfolio of customers building trusted relationships that drive long-term success for both our customers and SageNet. Youll take ownership of the customer experience from onboarding through ongoing account management ensuring customers receive exceptional service while identifying opportunities to expand solutions renew services and support continued business growth.

In addition to managing existing customer relationships youll engage with qualified opportunities generated by our Demand Generation team helping qualified customers evaluate SageNets satellite solutions while building lasting partnerships that drive long-term success. Working closely with cross-functional teams youll combine strategic account management customer advocacy and consultative sales to strengthen customer relationships convert qualified opportunities and grow your portfolio.

Major Duties and Responsibilities:

Customer Ownership & Relationship Management

• Serve as the primary point of contact for an assigned portfolio of satellite services customers building trusted relationships and delivering an exceptional customer experience.
• Manage the customer lifecycle from onboarding through implementation ongoing account management renewals and account growth.
• Maintain regular communication with customers to understand their business needs resolve issues and identify opportunities to deliver additional value.
• Conduct business reviews and collaborate with engineering operations provisioning finance and support teams to ensure successful service delivery and customer satisfaction.
• Coordinate customer orders service changes and implementations while advocating for customer needs and ensuring commitments are fulfilled.
• Identify opportunities to strengthen customer relationships improve retention and support long-term success.

Account Growth & Business Development

• Manage and grow existing customer accounts while identifying opportunities for renewals upselling cross-selling and additional SageNet solutions.
• Engage with qualified opportunities provided by the Demand Generation team conduct discovery conversations and recommend solutions that align with customer needs.
• Develop proposals prepare pricing negotiate renewals and service expansions and close business opportunities.
• Maintain accurate customer records opportunities forecasts and account activity within Salesforce.
• Achieve objectives related to customer retention revenue growth lead conversion and overall account performance.
• Stay informed on SageNets solutions industry trends and emerging technologies to provide valuable recommendations to customers.

YOUR IMPACT

Success in this role is measured by the strength of the relationships you build the value you create for customers and your ability to grow and retain your portfolio.

Youll be successful when you:

• Build trusted long-term relationships with your customers.
• Deliver an exceptional customer experience throughout the entire customer lifecycle.
• Successfully convert qualified opportunities into long-term customer partnerships while growing existing customer relationships.
• Achieve customer retention revenue growth lead conversion and account expansion objectives.
• Proactively anticipate customer needs and recommend solutions that maximize the value of their SageNet services.
• Identify opportunities to expand customer relationships through additional SageNet solutions.
• Partner effectively with engineering operations provisioning finance and support teams to deliver seamless implementations and outstanding ongoing support.
• Maintain accurate account plans forecasts and customer activity within Salesforce.
• Become a trusted advisor customers rely on to help solve their evolving connectivity challenges.

WHO YOU ARE

You enjoy building lasting relationships and helping customers succeed. Youre naturally curious proactive and energized by solving business challenges while identifying opportunities to grow customer partnerships. You communicate with confidence take ownership and thrive in collaborative environments where exceptional customer experiences drive long-term success.

Required Qualifications

• Bachelors degree in Business Technology Information Systems Telecommunications or a related field or an equivalent combination of education and experience.
• 1 to 2 years of experience in account management inside sales business development customer success or consultative B2B sales.
• Demonstrated success building customer relationships and supporting customer growth retention or business development initiatives.
• Ability to conduct consultative customer conversations identify customer needs and recommend appropriate solutions.
• Strong customer service communication relationship-building and problem-solving skills.
• Experience building professional relationships with customers and internal stakeholders.
• Strong business acumen with the ability to communicate technical concepts in a way that is meaningful to customers.
• Experience using Salesforce or a comparable CRM platform.
• Strong organizational and time management skills with the ability to manage multiple customer relationships simultaneously.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Experience selling or supporting satellite connectivity managed network services SD-WAN wireless networking cybersecurity telecommunications or other enterprise technology solutions.
• Knowledge of satellite technologies including GEO LEO VSAT Ku-Band Ka-Band Starlink or other satellite connectivity platforms.
• Experience managing customer relationships renewals account growth or inside sales activities within a technology or B2B environment.
• Experience working with customers in retail financial services healthcare utilities energy government or other distributed enterprise environments.
• Experience collaborating with engineering operations or technical delivery teams to implement customer solutions and support ongoing account success.

COMPENSATION & BENEFITS

We believe exceptional people deserve exceptional addition to a competitive compensation package youll have the opportunity to build a rewarding career while making a meaningful impact on our customers and our business.

Benefits include:

• Competitive base salary plus commission opportunity.
• Business expense reimbursement and travel support.
• Comprehensive medical dental and vision benefits.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Ongoing training and professional development opportunities.
• Career growth within an innovative collaborative and customer-focused organization.

WHERE YOULL WORK

Join our collaborative Satellite Services team based in Marietta Georgia where youll partner closely with engineering operations service delivery and executive leadership to deliver exceptional customer experiences. Our hybrid work environment encourages collaboration while providing the flexibility needed to support customers across the country.

Location: This position is based out of our Marietta Georgia office. Associates are expected to work in accordance with SageNets hybrid work policy while supporting customers throughout the United States.

Special Working Conditions

• Business casual work environment.
• Ability to work in a fast-paced customer-focused environment while managing multiple priorities.
• Ability to travel independently via commercial air and ground transportation.
• Occasional evening weekend and overnight travel for customer meetings trade shows conferences and other business-related events.

PHYSICAL REQUIREMENTS

• Ability to travel independently via commercial air and ground transportation.
• Ability to navigate airports hotels conference centers and customer locations.
• Ability to stand and present for extended periods during customer meetings conferences and industry events.
• Ability to lift and carry presentation materials luggage laptops and equipment weighing up to 25 pounds.
• Ability to sit for extended periods while working on a computer.
• Frequent use of hands and fingers for typing and operating standard office equipment.
• Frequent visual focus while reviewing proposals contracts CRM data and electronic communications.

CLASSIFICATION*: Salary/Exempt
POSITION TYPE: Full-Time
TRAVEL REQUIREMENTS: Up to 25% travel including overnight
DIRECT REPORTS: None
SAFETY SENSITIVE: No

Ready to join a team that values trusted connections Apply now!

Equal Opportunity Employer
SageNet is committed to a skills-first approach when it comes to hiring. As such we value merit qualifications and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race color sex (including pregnancy sexual orientation and gender identity) age religion national origin disability genetic information veteran or military status marital status or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination harassment or retaliation on the basis of any legally protected status.

SageNet will not discriminate against any employee or applicant because they are a disabled veteran recently separated veteran active-duty wartime or campaign badge veteran or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor SageNet is committed to taking affirmative action to employ and advance in employment protected veterans and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor SageNet is committed to taking affirmative action to employ and advance individuals with disabilities and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation please let us know by contacting your HR representative or any member of management.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities duties and skills required. SageNet reserves the right to modify this job description at any time with or without notice. Employment with SageNet is at will meaning that either the employee or the company may terminate the employment relationship at any time with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policies. Failure to do so may result in disciplinary action up to and including termination of employment. The strength of SageNets security program depends on every employees commitment to protecting company and customer data by following established security policies and best practices.

Required Experience:

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