Account Manager – Managed IT Services

Atlanta GA Full-Time In-Office

Leapfrog Services is seeking an Account Manager to manage post-sale client relationships in a managed IT services environment. This role is responsible for client satisfaction retention account growth quarterly business reviews (QBRs) renewals CRM accuracy and ongoing communication with assigned clients.

This is a client relationship management role not a technical support role. The Account Manager does not need to be the technical expert in the room but should understand managed IT services well enough to ask good questions coordinate internal resources and communicate clearly with client stakeholders.

The right person for this role is self-motivated organized coachable and able to tailor communication based on the client audience and situation. Some clients need a high-level business update. Others need more detail. A strong Account Manager knows the difference and keeps communication simple relevant and client-appropriate.

This role is about relationship ownership communication judgment and follow-through helping clients understand the value of Leapfrogs services without overwhelming them with unnecessary technical detail.

What Youll Do

• Manage assigned client relationships including ongoing communication satisfaction retention and appropriate account growth.
• Serve as a trusted advisor by understanding client business priorities needs risks and goals.
• Build and maintain client account plans and technology roadmaps in partnership with internal technical and leadership teams.
• Lead quarterly business reviews with client executives and key stakeholders as appropriate.
• Communicate client needs risks concerns and opportunities to internal teams clearly and timely.
• Coordinate client escalations by ensuring the right internal resources are engaged communication is clear and follow-up is completed.
• Tailor client communications based on business priorities stakeholder audience and appropriate level of detail.
• Maintain consistent follow-through on client commitments open items risks and account-related action items.
• Identify opportunities for service alignment renewals account growth or additional solutions in coordination with internal sales and technical teams.
• Support proposals renewals billing questions contract items and change requests by coordinating details documentation and follow-up.
• Maintain accurate CRM records including client contacts opportunities notes decisions and follow-up items.
• Monitor client satisfaction service trends and potential relationship risks.

What Youll Bring

• Experience in account management client success relationship management consultative sales or another client-facing business role.
• Strong ability to build trust with clients and manage expectations professionally.
• Clear concise written and verbal communication skills.
• Sound judgment in determining what information clients need when to escalate concerns and how to frame updates appropriately.
• Ability to communicate with executives stakeholders technical teams and non-technical audiences.
• Strong organizational skills attention to detail and ability to manage multiple clients follow-up items and internal requests at the same time.
• Self-motivated accountable and receptive to coaching feedback and direction.
• Basic understanding of managed IT services recurring revenue models business operations and client service delivery.
• Ability to work effectively with internal technical teams service delivery sales engineering leadership and client stakeholders.
• Professionalism discretion and the ability to handle sensitive company and client information.
• Proficiency with Microsoft productivity tools.

Preferred Experience & Qualifications

• Previous experience working for an IT Managed Service Provider MSP technology services company consulting firm or other client-facing technical services environment.
• Experience conducting quarterly business reviews account planning renewals forecasting or client roadmap discussions.
• Experience working with executive-level client stakeholders.
• Experience with CRM quoting PSA or account management tools such as HubSpot QuoteWerks Kaseya/Autotask or similar platforms.
• Bachelors degree in Business Administration Technology Communications or a related field or equivalent experience.

What Success Looks Like

• Strong client satisfaction and retention.
• Timely clear and appropriately tailored client communication.
• Consistent follow-through on client commitments open items and internal action items.
• Accurate CRM records and current client documentation.
• Effective coordination with internal service technical leadership and sales teams.
• Successful completion of QBRs client updates proposals and assigned follow-up items.
• Growth of assigned accounts through appropriate service alignment and client trust.
• Demonstrated ownership of assigned accounts and responsiveness to coaching and direction.

Why Leapfrog

We believe strong people deserve strong support. Heres what you can expect:

• Competitive salary range of $65000$80000 annually
• Medical dental and vision insurance
• HSA plan with company contribution
• 401(k) with company match
• Company-paid life and disability insurance
• Paid time off paid holidays and birthday off
• Telemedicine and virtual mental health support available from day one
• Professional development support
• Milestone anniversary rewards and long-term service recognition
• A collaborative service-focused culture

About Leapfrog Services

Leapfrog Services has delivered managed IT and cybersecurity services since 1998. Were serious about service accountability and doing things the right way and we believe culture plays a meaningful role in performance.

We value ownership professionalism collaboration and steady improvement. If youre looking for a role where client relationships clear communication and thoughtful follow-through matter this might be the Pond youre looking for!