Account Manager L2- Retail Media

Why choose us

Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!

At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.

About Albertsons Media Collective

Albertsons Media Collective is a tech-centric people-focused retail media network. Albertsons Media Collective assembles an inclusive dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition innovation relationships community values and putting customers first. We reach shoppers where they are. Anytime everyplace through the moments that matter most.

We are a collection of local businesses serving communities through the richness of diversity relationships and locality.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

The Account Manager (L2) is responsible for delivering best-in-class client experiences when working with The Collective. Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients the Account Managerwill work to deliver strategic data-driven upsell opportunities to clients while also ensuring seamless execution of programming ensure on time launches and exceptional execution of Annual position will be based in Boise Idaho or one of our main regional offices (Pleasanton CA Itasca IL Fullerton CA Plano TX or New York NY).

Main responsibilities:

• Become a trusted advisor for daily client needs by organizing and running status calls monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
• Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
• Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
• Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
• Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
• Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
• Strong ability to interpret and story tell with data responsible for wrap reporting delivery insights and upsell suggestions
• Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
• Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
• Continuous engagement with the customer ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
• Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
• Continuously monitor learn and develop knowledge of retail media landscape
• Client travel as needed

We are looking for candidates who possess the following:

• 4 plus years of Media/Retail/Account Management Experience
• Strong organization and process development skills
• Strong ability to story tell with data
• Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP level
• Ability to foster partnerships with merchandizing partners

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video: ACI Values

A copy of the full job description can be made available to you.

#LI-AL1