Account Manager – Insurance Services

Account Manager Insurance Services
Location: Jacksonville NC

About the Opportunity

A growing and well-established insurance organization is seeking an experienced Account Manager to join its team in Eastern North Carolina. This role is ideal for someone who enjoys building strong client relationships providing expert guidance and delivering exceptional customer service in a fast-paced environment.

The Account Manager will serve as a trusted resource for clients by managing policies addressing coverage needs and ensuring a smooth overall client experience.

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with clients by delivering responsive and professional service
• Act as the primary point of contact for policy-related questions updates and service requests
• Assist clients with claims support and provide guidance throughout the claims process
• Conduct regular coverage reviews to identify potential gaps and recommend appropriate solutions

Policy Administration

• Process policy changes renewals cancellations endorsements and documentation
• Prepare and review insurance quotes based on client needs
• Bind new coverage and coordinate policy issuance with insurance carriers
• Review audits and policy documents for accuracy and resolve discrepancies when necessary

Coverage & Risk Support

• Analyze client insurance needs and recommend suitable coverage options
• Research products and carrier offerings to provide competitive solutions
• Assist in remarketing policies when appropriate to ensure the best coverage and pricing
• Identify opportunities to expand existing accounts through additional coverage options

Problem Resolution & Team Collaboration

• Resolve client concerns promptly while maintaining a high level of professionalism
• Maintain accurate records within the agency management system
• Collaborate with internal teams and carriers to ensure timely service delivery
• Support team members by sharing knowledge and assisting with training when needed

Qualifications

• Active North Carolina Property & Casualty License or Life & Health License required
• Minimum of 2 years of insurance account management or comparable education and experience
• Commercial Account Manager experience.
• Strong understanding of insurance products coverages underwriting practices and policy servicing
• Excellent verbal and written communication skills
• Strong attention to detail with the ability to manage multiple priorities effectively
• Ability to problem-solve independently and work efficiently under pressure
• Proficient with agency management systems carrier portals and rating tools
• Strong organizational skills and follow-through

Preferred Skills

• Relationship-driven mindset with a strong customer service focus
• Ability to explain insurance concepts clearly and professionally
• High level of accountability and time management
• Team-oriented attitude with a willingness to support others
• Strong analytical and decision-making abilities

Benefits & Perks

• Competitive compensation package
• 401(k) with company match
• Medical dental and vision insurance
• Paid time off
• Wellness and telehealth resources
• Ongoing training and professional development
• Career advancement opportunities
• Collaborative and supportive work environment
• Work-life balance initiatives