Account Manager II
Job Location:
Austin, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Recurly:
Recurly Inc. a SaaS company provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV FabFitFun Cinemark and on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009 Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.
Recurly is backed by Accel-KKR a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
Recurly is a leading subscription and revenue recognition management platform at the forefront of the booming subscription economy. We power subscriptions for clients like Paramount Blinkist Soundcloud SlingTV Red Bull and many more! Were currently looking for an experienced Account Manager to continue our growth. The Account Manager will work with our existing customer base to renew upsell and expand the Recurly footprint by developing and executing successful renewal and expansion sales strategies.
About the Role
As an Account Manager II you will manage a portfolio of SMB merchants helping them maximize the value of their partnership with Recurly. You will own the commercial relationship by driving renewals identifying growth opportunities and partnering cross-functionally to deliver successful business outcomes. This role combines relationship management commercial strategy and operational excellence to help merchants grow while achieving Recurlys retention and revenue goals.
What Youll Do
- Own the commercial relationship for an assigned portfolio of SMB merchants serving as the primary point of contact for renewals and growth opportunities.
- Drive merchant retention by leading the end-to-end renewal process including forecasting pricing negotiations quoting and contract execution.
- Identify and close expansion opportunities by understanding merchants business objectives and aligning Recurly solutions to their evolving needs.
- Build trusted relationships with merchant stakeholders and proactively identify and mitigate churn risk.
- Partner with Customer Success Sales Engineering Product Finance Legal Revenue Operations and Technical Support to deliver successful merchant outcomes.
- Maintain accurate forecasting opportunity management and merchant records in Salesforce while ensuring timely execution of commercial activities.
- Monitor merchant health product usage and business trends to identify risks expansion opportunities and long-term growth potential.
- Consistently achieve retention expansion and revenue performance goals while delivering an exceptional merchant experience.
What Youll Bring
- 5 years of experience in SaaS account management renewals customer success sales or another customer-facing role.
- Proven success achieving retention renewal and expansion goals.
- Strong negotiation communication and relationship management skills.
- Ability to manage a high-volume portfolio while balancing competing priorities.
- Strong business acumen with a proactive solution-oriented mindset.
- Experience using Salesforce or a comparable CRM platform.
- Bachelors degree or equivalent professional experience.
Requirements
Preferred Qualifications
- Experience working with SMB merchants in a SaaS or subscription-based business.
- Knowledge of subscription management recurring revenue or payments.
- Experience with consultative selling renewals cross-sell and upsell strategies.
Benefits
As a full-time employee Recurly offers competitive benefits programs perks and options designed to fit your needs and the needs of your family. We offer medical dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance short and long-term disability hospital indemnity critical illness coverage employee accident protection health savings account (HSA) with company contribution & flexible spending account (FSA) options employee assistance program Legal and Pet Insurance.
Other perks may include:
401(k) Retirement Plan and company match
Company equity
Flex Time Off
Company Events
Training/Development
Tuition reimbursement
Commuter benefits
Volunteer opportunities
Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender age race religion or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability please let us know at
Required Experience:
IC
About Company
Recurly is the best subscription management software and recurring billing platform on the market, compatible with leading ERP, CRM, payment gateways, fraud, and tax solutions.
