Account Manager I, Supplier

Job Overview

We are seeking a dynamic and results-driven Account Manager to join our Supplier Sales team focusing on the post-sale portfolio growth of our ePayment supplier network. This role is responsible for the overall health adoption and expansion of a fluid account base by employing consultative sales strategies to drive product conversion and revenue. You will act as a key internal partner utilizing data-driven analysis to diagnose barriers to adoption re-sell value and serve as the voice of the supplier to influence product and operational improvements across the organization.

What Youll Do

• Manage a fluid portfolio of ePayment supplier accounts with responsibility for increasing product adoption and expanding revenue through consultative sales strategies.
• Develop and execute account-level strategies to drive conversion and adoption of our SaaS solutions.
• Identify key decision-makers and influencers within target organizations and engage them through tailored outreach and business case development.
• Partner closely with Customer Success Product and Payment teams to ensure friction points are understood and addressed.
• Deliver compelling data-driven presentations when appropriate demonstrate ROI and influence executive buy-in.
• Re-engage disengaged or underperforming accounts by diagnosing barriers to success and re-selling value based on tailored solutions.
• Conduct discovery sessions when appropriate to uncover root causes of low adoption and build corrective action plans.
• Identify opportunities for expansion upsells and service optimization as trust is rebuilt and value is realized.
• Share learnings and best practices with Sales Marketing and Customer Success teams to help refine our go-to-market approach.
• Represent the voice of the customer internally to help shape product and make operational improvements.
• Review payment mix reports to identify trends gaps and opportunities.
• Maintain accurate pipeline forecasting and account notes in CRM.

What Were Looking For

• 1-3 years of proven success in B2B SaaS sales or account management with a strong track record of meeting or exceeding quota in complex consultative sales cycles.
• Demonstrated ability to re-engage disengaged accounts and navigate multi-stakeholder deals up to the executive level.
• Data-Driven Mindset: Proficiency in interpreting payment mix reports CRM forecasting and using tools like Excel to influence business outcomes and identify expansion opportunities (upsells/optimization).
• Exceptional Communication & Collaboration: Strong written and verbal consultative communication skills with a proven ability to influence cross-functionally (Product CS Payments) without direct authority.
• Experience or strong familiarity with FinTech Procurement or AP/AR/Payments automation solutions is highly preferred.

About AvidXchange

AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions for middle-market businesses and their suppliers. By trade we are a technology company but if you ask anyone who works here theyll tell you our people are at the core of who we are. At AvidXchangemindset is everything. We are Connected as People Growth Minded and Customer Obsessed. Thesethree mindsets represent our culture who weare who weve always been and they guide usto improve every our founding in 2000 in Charlotte NC weve created a company of over 1500 teammates working across the U.S. or remotely. AvidXchange is proud to be Certified as aGreat Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years that AvidXchange is a Great Place to Work.

Who you are:

• A go-getter with an entrepreneurial mindset that meansyou arenot afraid of taking riskswinning bigorfacing the unknown.
• Someone who understands that business ispeople centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused onmaking a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What youll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings providing work/life balance development programs and competitive benefits. At AvidXchange we are building more than a tech company we are building an experience. We remain committed to a culture where you can fully be you connected with others chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories youll tell for years youve come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8companyrecognized & 3floatingholidays)
• 16 hours per year ofpaid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Providescounseling services legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet Home and Auto insurance
• WeeCareChildcare Service:helps teammates find affordable daycarechildcareandtutors 40%less expensivethan traditional daycarecenters
• Perks at Work:free discount program that provides teammates the opportunity to save on items fromelectronics movie tickets car buying vacationsandmore
• Onsite gym fitness center yoga studio and basketball court
• Tuition Reimbursement up to the federal maximum of $5250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal state and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes but is not limited to veteran status race color religion sex sexual orientation gender identity gender expression national origin age and physical or mental disability.