Account Manager Fintech

We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Seattle Washington D.C. Raleigh London and Amsterdam.

Plaid is looking for customer-facing professionals to manage and grow Plaids relationships with high-growth FinTech customers. The right candidate has the ability to grow a customers revenue build strong partnerships with their customers develop a deep understanding of their priorities motives and key drivers and is solutions oriented.

Qualifications

• Demonstrated relationship management and sales experience.

• Customer empathy and deep desire to see customers succeed.

• Desire to get technical and the ability to learn the ins and outs of Plaids APIs.

• Some familiarity in financial services and technical products; a high degree of intellectual curiosity.

• Excitement to work in a high-growth ever-changing environment and to help build processes and tools as needed.

• Ability to work with all types of people and build long-lasting relationships.

• Strong Sales experience (negotiation/value-selling).

• Executive level communication skills - written and verbal.

• Relationship building (understand how to leverage internal/external executives product etc).

• Retention and Termination-save tactics.

Responsibilities

• Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment.

• Build strong relationships with the C-Suite and Product teams to retain and grow revenue.

• Own and exceed revenue targets which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals

• Help customers integrate and launch on Plaid.

• Solve complex customer challenges through creative problem solving by working cross-functionally with Sales Risk Legal Finance Commercial Marketing and Business Operations.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.

Required Experience:

IC