Account Manager

The Account Manager is at the forefront of innovation and sustainability working closely with
our customers to create advanced chemical treatment and equipment solutions for a wide
array of industries. The Account Manager does far more than manage the sales lifecycle; they
are a trusted technical advisor who develops a deep understanding of customer needs and
delivers creative solutions for improving energy and water sustainability while optimizing
customer profitability productivity and asset protection. A successful Account Manager
demonstrates excellence in technical competency customer service account retention
commercial aptitude business development and leadership.
Key Characteristics
Exhibit technical curiosity critical thinking and superior problem-solving skills in chemical
treatment applications and customer process operations
Strong interpersonal and communication skills (both written and oral) to develop key.
customer relationships that build mutual respect as a trusted partner to our customers.
Active listener who uncover customer needs.
Customer focused with the ability to generate and document customer value and
provide service excellence.
Effective time management in a fast paced ever changing work environment.
Ability to work independently in a self-directed manner.
Inclusive and respectful team member who contributes to the teams success.
Comfortable in industrial environments (working at heights and in confined spaces).
Ability to apply in-depth concepts and training to real world applications.
Willingness to expand your comfort zones.

Analyze build and optimize chemical treatment programs for customer-specific applications.
Write and communicate Technical Service Reports that analyze customer data (KPCs /
KPIs) interpret results explain deficiencies and drive corrective actions and continuous
improvement.
Execute the Account Management Excellence Program i.e. Service Reports Service
Plans Value Generation Plans Business Reviews Proof Not Promises (PnP) / Return
on Environment (ROE) Special Studies Inventory/Order Fulfillment at customer sites to
generate value.
Plan execute & communicate Veolia Value Generation Plan to the customer through
projects that drive water & energy sustainability improve asset protection and drive out
cost from our customer operations.
Ensure account retention and mitigate/minimize lost business.
Meet and exceed annual revenue targets and other key metrics around margin reviews
price escalations profitability contract management and commercial negotiations.
Develop a regular sales rhythm that actively works the Veolia Sales Process to maintain
a healthy funnel of prospects.
Win (close) new recurring profitable competitive business to achieve consistent and
predictable revenue and margin growth year over year.
Work safely at all times: follow all EHS policies and procedures (Veolia & Customer).

Application Level - Ability to put into motion the knowledge skills and abilities acquired
Technical Excellence
o Completion of all Technical Training modules Product Application classes and
relevant Industry Specific Training
o Application of this learning at the customer sites
Account Management & Customer Service Excellence
o Account Management Excellence Program Training
o Application of this training and field experience at the customer sites
Commercial Excellence
o Completion of commercial and negotiation training
o Application of this training and experience at the customer sites
Growth & Business Development
o Completion of commercial sales training
o Apply Sales Process to grow revenue and margin year over year
Leadership
o Everyone has a sphere of influence that starts with leading yourself well

Veolia Values and Behaviors
Embrace and apply the Veolia Values of Responsibility Solidarity Innovation Customer
Focus and Respect
Exhibit and practice the 20 Key Behaviors that align to the Veolia Values

Compensation: $85000 to $105800

Qualifications :

Veolia Values and Behaviors
Embrace and apply the Veolia Values of Responsibility Solidarity Innovation Customer
Focus and Respect
Exhibit and practice the 20 Key Behaviors that align to the Veolia Values

Required
Chemical water & process treatment experience
Relevant industry experience
Significant role in developing and presenting PnPs VGPs Business Reviews
Sales process experience
Valid Drivers License

Goals and Objectives
Achieve Revenue Ops Plan
100% Execution of Account Management Excellence Plan
2 PnP or ROE completed and presented to the customer
2 Business Reviews
2 VGPs
2 Special Studies

SIP Eligibility
Yes
Eligible for Account Assignments
Yes
Preferred (if applicable or entering into Account Management at Account Manager
Level)
Water & Process Chemical Treatment Experience
Lab / Bench Testing Experience
Industry Experience

Technical Sales Experience

Additional Information :

All your information will be kept confidential according to EEO guidelines.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

Yes

Employment Type :

Full-time