Account Manager, Commercial Banking

About Northern Trust

As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.

Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Account Manager Commercial Banking

About the Role

The Account Manager is responsible for coordinating account administration for commercial banking clients including recordkeeping reporting client and Relationship Manager inquiries and transaction processing.

This role resolves operational and processing issues supports daily client activity obtains required documentation and partners with internal teams to ensure account information is accurate and service requests are completed timely.

Key Responsibilities

• Coordinates account administration for commercial banking clients.

• Receives service requests from clients and partners; executes daily client activity oversees transaction processing handles inquiry resolution obtains required documentation and ensures system information is up to date.

• Develops action plans for client activities and ensures execution and follow up.

• Coordinates with the servicing team on client activity and communicates with clients and Relationship Managers as appropriate.

• Ensures accurate setup of fees and balances.

• Documents services provided specialized procedures and ongoing written communications with clients and Relationship Managers.

• Develops a clear understanding of the client need behind service requests and communicates with service partners to support changes or transactions.

• Identifies service efficiency enhancements process improvements and opportunities to improve service delivery.

• Monitors banking operations and accounting activity to ensure reports documents tickets and related items are processed to support client service.

• Communicates regularly with clients and Relationship Managers regarding account setup status document requests and other updates.

• Researches client records contracts agreements and related materials to respond to inquiries and ensure appropriate setup.

• Manages and generates reports for short margin and sensitive client reporting.

• Manages and generates reports for client collateral positions where Northern Trust is collateral agent.

• Monitors manages stores and generates reports for periodic and legal documentation deficiencies.

• Maintains working knowledge of syndicated loan transactions loan and credit agreements financial statements and documentation required to monitor client relationships.

Qualifications and Experience

• Bachelors degree preferred or equivalent combination of education and relevant experience.

• At least 1 to 2 years of experience supporting clients account servicing or transaction processing in a financial services environment.

• Experience with Credit Master.

• Strong communication listening and interpersonal skills with the ability to deliver exceptional client service.

• Ability to analyze issues exercise sound judgment and resolve problems effectively.

• Ability to manage multiple priorities navigate multiple systems and work accurately in a fast paced environment.

• Strong attention to detail organization adaptability and commitment to quality.

Hybrid role: Candidate will be expected to work in the office 60% of available business days each month and may be asked to maintain flexibility with start and end times as needed based on workload demands.

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Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B L-1 TN O-1 E-3 H-1B1 F-1 J-1 OPT CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.