Account Manager, Client Relations (USCAN Procurement)

JOB SUMMARY

The Account Manager Client Relations US & Canada Procurement manages a portfolio of highvalue accounts and serves as a trusted client-facing point of contactresponsible for leading a coordinated onboarding and enablement process that builds confidence accelerates adoption and delivers measurable value. Acting as the strategic and operational lead from agreement through early life-cycle maturity this role organizes stakeholders timelines and deliverables across the customer/ownership group internal Enterprise Procurement teams account management partners and properties. Through disciplined cross-functional coordination proactive issue resolution and data-driven insights the Account Manager Client Relations strengthens client partnerships to drive utilization retention and sustainable revenue growth across the U.S. and Canada portfolio.

Education and Experience

Required

• Minimum 4 years experience in account management client relationships sales procurement/sourcing or business development preferably in the hospitality design industry
• Ability to travel up to 50%

Preferred

• 4-year degree preferred or equivalent work experience within the industry.
• Proficient technical commodity/product knowledge and Hospitality Industry knowledge
• Proven ability to manage complex high-value accounts and multiple projects with competing priorities in a fast-paced dynamic environment

CORE WORK ACTIVITIES

• Own a portfolio of U.S. & Canada accounts as the primary client-facing contact; build trusted relationships with ownership groups properties and internal partners.
• Own portfolio-level account engagement strategies aligned with Enterprise Procurement and Sales priorities influence growth retention and expansion outcomes across assigned accounts.
• Develop and independently determine account engagement prioritization and escalation strategies engagement strategies.
• Exercise senior judgment in resolving complex highimpact client and property issues including recommending changes to engagement approach or deployment model.
• Lead end-to-end onboarding from agreement through early adoption; coordinate stakeholders timelines deliverables and handoffs across ownership internal teams and properties.
• Initiate onboarding through welcome outreach and upfront data collection; confirm key contacts participating entities and implementation requirements.
• Scope and map programs and reporting needs; facilitate kick-off meetings and success plans that align goals timelines success criteria and engagement opportunities.
• Coordinate supplier communications program setup and go-live readiness (access enablement price implementation and reporting capture).
• Drive adoption through ownership-cascaded property communications and property-wide training on tools best practices and how to maximize program value.
• Perform postgo-live quality assurance and lead 30/60/90-day checkpoints to confirm early success metrics address gaps and adjust the engagement plan.
• Analyze portfolio performance buying trends and market insights to influence commercial outcomes mitigate account risk and support portfolio growth objectives.
• Coordinate group lead intake and routing; partner with sales support resources and properties to ensure lead quality timely follow-up and closure tracking.
• Maintain accurate account plans mappings onboarding status and CRM data to support reporting forecasting and informed decisions.
• Serve as a subjectmatter leader and escalation point for complex onboarding or client engagement scenarios.