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Account Manager
Job Location:
Job Location:
Chicago, IL - USA
Yearly Salary:
USD 80500 - 97750
Yearly Salary:
Posted:
29 September 2026 (10 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Big Happy is looking for an Account Manager to build and grow relationships with some of our most important brand and agency partners. Reporting to a Senior Account Manager this role sits at the center of our client experience and ensures campaigns launch smoothly perform strongly and ultimately turn into long-term partnerships.
As the primary post-sale lead for your accounts you will guide campaigns from kickoff through reporting while partnering closely with internal teams to drive revenue and repeat business. You will combine strong client instincts attention to detail and a solutions-first mindset to help clients get the most from Big Happys platform. A white-glove approach to service paired with close coordination across teams is central to succeeding in this role.
The ideal candidate thrives in a fast-moving environment enjoys building meaningful relationships and takes pride in delivering thoughtful work that drives client success.
Key Responsibilities
- Serve as the main point of contact for brand and agency clients across all post-sale activities including:
- Leading campaign kick-off calls with media and creative agencies to ensure creative production aligns with campaign objectives brainstorming custom creative (Sunrises AR 3D Games etc.) reviewing production timelines and serving as a subject matter expert on all things Big Happy
- Gathering campaign launch materials assets brand guidelines campaign messaging third-party tracking site lists block lists etc. and confirming accuracy for timely launch
- Leading creative production with the creative team and serving as liaison between the client and internal teams to bring a clients creative vision to life while aligning with Big Happy best practices
- Monitoring campaign performance and providing clients with weekly reporting with an eye toward optimizing and showing improvement week over week against client KPIs
- Ensuring all campaign elements are accurately tracking and flagging discrepancies with PAS Ops and Tech teams
- Building and presenting end-of-campaign reports with a focus on actionable learnings and recommendations that drive client renewals or incremental growth
- Partner closely with Sales Strategy Creative Tech and Ops to keep client deliverables campaign launches and execution on track
Skills Knowledge and Experience
- 2-4 years of experience in digital advertising ideally within an agency publisher or ad tech environment
- Strong understanding of the digital media ecosystem and how brands agencies and publishers collaborate
- Experience managing campaigns across the full lifecycle from kickoff to reporting
- Comfort working with third-party measurement and verification partners such as IAS DoubleVerify DCM Lucid or Nielsen and ability to lead troubleshooting with third-party vendors
- Proficiency in PowerPoint Excel and the broader Microsoft Office suite with the ability to translate campaign data into clear insights and compelling client narratives
- Familiarity with programmatic and managed service media environments; experience with platforms like DV360 Xandr or The Trade Desk is a plus
- Strong organizational skills and attention to detail
- Excellent presentation skills including public speaking and the ability to navigate ambiguity during client conversations
- Confidence engaging with senior leadership
- A genuine commitment to white-glove client service proactive resourceful and always looking to go the extra mile
- A team-first mindset; this role depends on working closely and effectively across departments on a daily basis
- A collaborative solutions-oriented approach with a genuine interest in refining processes to drive efficiency as the company grows
- Ability to work in a friendly and respectful manner at all times with Big Happy employees partners and clients
Benefits
- Full-time position with a competitive base salary
- Access to benefits including Healthcare Dental and Vision
- FSA/HSA matching program
- Unlimited PTO take what you need
- Big Happy-provided laptop
- Participation in Big Happys stock program
- Paid Parental Leave
- Half Day Fridays (excluding Q4)
- Team Happy camaraderie celebrating wins learning from challenges and fostering continuous career growth
- A workplace culture where you can be yourself contribute meaningfully and be valued for your impact
Location: Chicago Hybrid 3x/week in office
Total Compensation: $80500 - $97750 includes base pay bonuses.
Required Experience:
IC
About Company
Better ads, made easy. Big Happy is an end-to-end platform, handling everything from creative development to media activation and campaign measurement.
