Account Manager, Captives

Oxford is seeking an organized and highly motivated Account Manager to join our growing Revenue Team. This key contributor will serve as a critical link between clients brokers and the company providing exceptional service and support while reporting to one of our Senior Account Executives. The position requires a proactive approach to client and broker management handling both new business and renewal policies and servicing needs and maintaining comprehensive documentation while adhering to important deadlines and regulatory compliance. Ideal candidates are detail-oriented thrive in a dynamic client-focused fast-paced environment and excel in providing personalized service. We are looking for a motivated individual who is eager to contribute to our companys growth with exciting opportunities and sizeable premiums.

Job Responsibilities

• New Business and Renewal Process Management: Oversee all aspects of the new business and renewal process including applications developing loss summaries pricing indications quotes and proposals
• Client and Broker Inquiries: Respond promptly and courteously to all client and broker/producer inquiries.
• Sales Collaboration: Collaborate with the Sales Team to drive new business and retain renewal revenue.
• Policy Coordination: Coordinate with brokers and clients on policy coverage changes and exclusions.
• Loss Analysis: Review and analyze Loss Runs from various carriers to succinctly summarize the claims portfolio of an insured.
• Policy Review: Review policies and all related documentation for accuracy and adherence to quality standards.
• Client Assistance: Assist clients and brokers with coverage changes binders and endorsements using each contact as an opportunity to review needs and cross-sell appropriate services.
• Client Retention Initiatives: Work with the teams lead by the Chief Revenue Officer to develop and implement ongoing client retention initiatives.
• Record Maintenance: Maintain accurate and compliant client records including documentation communications and transactions.
• Policy Renewal and Billing: Renew policies following agency standards verify each renewals accuracy and ensure all renewals are processed and billed correctly. Facilitate corrections as necessary and deliver proposals when needed.
• Industry Knowledge: Stay informed about industry developments new products legislation coverages and technology to continuously improve knowledge and performance.
• Salesforce Proficiency: Utilize the Salesforce platform for input documentation and performing technical tasks to expedite client service and maintain standards of compliance.
• Client Communication: Provide clear answers to clients and/or Brokers for questions received.
• Policy Drafting: Initiate the drafting of policies forms declarations notices and endorsements using both ISO and manuscript forms.
• Documentation Preparation and Review: Prepare and review related documentation including policies reinsurance and service contracts feasibility analysis charts loss runs annual meeting documents financial statements and billing inputs.
• Service Provider Relationships: Maintain relationships with various service providers including independent auditors actuaries attorneys TPAs carriers/reinsurers reinsurance brokers and fronting carriers.
• Claims Coordination: Coordinate with the claims department to obtain loss data as needed.
• Artificial Intelligence: Have working proficiency in the acceptable usage and application of various AI tools.

Qualifications and Traits

• Industry Experience: At least 3 years experience in captive and/or commercial Property/Casualty insurance required.
• Educational Background: Minimum of an Associates degree in a relevant field; equivalent professional experience will also be considered.
• Licensing: Active P&C insurance license or the ability to obtain one within the initial 90 days of employment.
• Insurance Designations: strongly preferred including but not limited to CPCU AU ARM ACI etc.
• Customer Service Skills: Exceptional customer service and relationship management skills.
• Communication Skills: Excellent written and verbal communication abilities.
• Technology Proficiency: Proficiency in CRM software particularly the Microsoft Office Suite (Word Excel PowerPoint Teams). Experience with Salesforce is a plus.
• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills with keen attention to detail.
• Multitasking Ability: Ability to multitask and prioritize in a fast-paced environment.
• Team Collaboration: Demonstrated ability to work collaboratively with team members and other departments.

About Oxford Risk Management Group

The Oxford Risk Management Group is a leading provider of captive insurance arrangements. Oxford designs architects builds licenses manages and reinsures captives. Oxford is an AM Best A- (XIV) Rated carrier with our main offices located in Sparks MD (north of Baltimore). We are a high-performing highly collaborative team dedicated to professionalism. We value the contributions of every teammate and respect the diverse voices thoughts and ideas that each brings to the table. We look for individuals who embrace our culture thrive in a collaborative environment are driven to grow and succeed and are committed to always doing whats right.

ORMG is a member of the Arrowhead Specialty division within Brown & Brown Insurance.

Brown & Brown Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering comprehensive and customized insurance solutions and specialization since 1939. With a global presence spanning 700 locations and a team of approximately 23000 professionals we are dedicated to delivering scalable innovative strategies for our customers at every step of their growth journey. Learn more at .

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required geography and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: information submitted by California applicants in response to a job posting is subject to One80sCalifornia Job Applicant Privacy Notice .

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