Account Manager

Job Description:-
Primary Responsibilities/Essential Functions:
Own the full client relationship lifecycle for assigned enterprise accounts
acting as the key point of contact and trusted advisor
Develop and execute strategic account plans to deliver business value and
achieve revenue growth targets
Translate client goals into actionable roadmaps partnering with Operations
Product and Technology teams to ensure exceptional service delivery
Conduct regular QBRs and strategic planning sessions with client stakeholders
to align on KPIs identify optimization areas and renew commitments
Manage client expectations and contract performance ensuring SLAs are met and
issues are resolved proactively
Identify upsell and cross-sell opportunities supporting the sales team with
solution definition and positioning
Track activities and progress in CRM (Salesforce preferred) maintaining
accurate records forecasts and renewal timelines
Stay current on industry trends competitor offerings and retail technology
advancements to guide client conversations
Collaborate with Marketing and Product teams to refine service offerings based
on client feedback and market demand
Qualifications:

• 3 5 years of experience in B2B account management client success or
  consultative sales preferably in SaaS logistics or supply chain

• Proven success managing enterprise-level accounts with measurable impact on
  retention and growth

• Strong understanding of contract terms service-level agreements (SLAs) and KPI
  management

• Proficiency with CRM tools; Excel skills required for reporting and client analytics

• Ability to craft and deliver compelling presentations to senior executives and operational
  leaders

• Exceptional communication relationship-building and negotiation skills

• Familiarity with retail logistics or e-commerce ecosystems is a strong plus

• Experience with SQL API integrations or technical solution scoping is a bonus

• Highly organized detail-oriented and comfortable managing multiple priorities
  in a fast-paced environment

Strong problem-solving skills with a bias for action and continuous improvement